Hybrid Customer Service Rep. - Lab na Marshfield Clinic Health System

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title:

Customer Service Rep. - Lab

Cost Center:

201641077 Lab-Customer Support

Scheduled Weekly Hours:

40

Employee Type:

Regular

Work Shift:

Mon-Fri; day shifts (United States of America)

Job Description:

JOB SUMMARY
The Customer Service Representative-Lab responds to Lab Customer Service Call Center inquiries from patients, medical personnel, Reference Laboratories and Outreach accounts. This individual triages calls to appropriate personnel when needed.
JOB QUALIFICATIONS

EDUCATION
For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.
Minimum Required: None

Preferred/Optional: Successful completion of a post-secondary medical terminology course.

EXPERIENCE  
Minimum Required: Demonstrated proficiency with written and verbal communication skills.  Demonstrated experience working with databases.

Preferred/Optional: One year experience with Customer Service. Demonstrated experience utilizing problem solving techniques. 

CERTIFICATIONS/LICENSES  
The following licensure(s), certification(s), registration(s), etc., are required for this position.  Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.
Minimum Required: None

Preferred/Optional: None
 

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare.  Successful applicants will listen, serve and put the needs of patients and customers first.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid.  This is a condition of employment.  Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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