Hybrid Field Service Manager na Compass Coffee

As a Field Service Manager, you will:

• Embody a growth mindset - training is continuous; we are learning every day and you will view challenges as opportunities
• Analyze root problems and propose permanent solutions to solve them forever
• Supervise a team of technicians to ensure our cafes and customers can brew Real Good Coffee
• Seek out new training and opportunities for our team to improve our best practices
• Write training for use by our Technicians in the field
• Become a skilled espresso technician yourself, capable of helping the team in the field as required
• Motivate and inspire a team of technicians, including hiring and training new members as well as quarterly performance reviews

You'd make a great Field Service Manager if you are:

• A strong communicator - you'll be communicating directly with suppliers, customers and other members of the Compass team on a daily basis, in writing, over video calls and in person
• Comfortable with ambiguity - things break! Sometimes the plan for the day will need to be reprioritized but every day you will be responsible for dispatching the team's service calls
• Technically Inclined - You don't need to know how to fix an ice machine yet, but you'll need to be capable of learning our equipment and the technical details of our cafes
• Highly organized - You are responsible for maintaining an appropriate inventory of spare parts in our workshop
• Good writing skills - You will write new training to help standardize and streamline our best practices to resolve issues in the field, or pre-empt them!

Summary of Experience

• 2+ years of facilities or technical experience
• 3+ years of management experience leading a team in a fast-paced, customer-oriented role
• A bachelor's degree, 4 years in US Military (honorable discharge), or 4 years management experience

Basic Qualifications

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or  holidays to support cafe operations
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
• Able to lift 50lbs unassisted, 75lbs with a buddy
• Climb and work from a ladder at least 8' tall
• Ability to reach above shoulder level, climb, balance, kneel, bend over, etc.
• Ability to use hands and fingers to work on small electrical or mechanical components 
• Valid driver's license, clean driving record

Required Knowledge, Skills and Abilities

• Root Problem Analysis experience
• Fluency in English, including technical language
• Ability to work in a fast paced environment with multiple priorities
• Proficient in computer use, including ERP software
• Likes coffee and believes in the value of what we do