Hybrid Customer Care Representative na Radiation Detection Company

Join our Team as Customer Care Representative ✨🔬☢️

Are you passionate about science, technology, and making a real impact? Do you love solving challenges and working with cutting-edge solutions? If so, we have the perfect opportunity for you!

At Radiation Detection Company (RDC), we’ve spent over 75 years ensuring the safety of professionals working with radiation. Our reliable dosimetry services support industries like medical, dental, veterinary, and industrial sectors.

Join our team and help enhance radiation safety through innovative solutions. Your work will protect individuals, ensure compliance, and drive advancements in radiation monitoring—all while growing your skills and making a difference!

Position Summary 📝

We are seeking a detail-oriented and adaptable Data Entry and Customer Account Specialist. In this role, you will be responsible for accurately entering data, setting up new customer accounts, managing existing customer accounts, and handling incoming calls. The ideal candidate will demonstrate strong attention to detail, a quick learning ability, and a flexible mindset to thrive in a dynamic environment.

What You’ll Do 🏆 

The essential functions include, but are not limited to the following:

• Perform accurate data entry and maintain data integrity across various systems.
• Set up new customer accounts, ensuring all required information is collected and entered correctly.
• Manage and update existing customer accounts, addressing any discrepancies or issues promptly.
• Respond to inbound inquiries (phone, email, chat) from customers, providing information and resolving inquiries in a professional manner.
• Perform outbound calls or emails as needed.
• Collaborate with team members to improve processes and enhance customer experience.
• Train and learn existing systems and new software as necessary.
• Assist with orders and support for resellers and their customers.
• Assist with any additional administrative tasks as required.

Education & Experience 🎓🥼 

• High school diploma or equivalent; additional education or certifications in relevant fields is a plus.
• Proven experience in data entry or administrative roles, preferably in a customer service environment.
• Strong attention to detail and commitment to accuracy.
• Ability to learn new systems quickly and adapt to changing processes.
• Excellent communication skills, both verbal and written.
• A flexible mindset with a willingness to take on new challenges and tasks as they arise.

Why You’ll Love Working Here ❤️

• High-Impact Role – Your work directly improves dosimetry accuracy & client success in the radiation detection industry.
• Innovative Industry Leader – Join Radiation Detection Company (RDC), a trusted provider of high-quality dosimetry solutions for over 75 years.
• Collaborative Culture – Be part of a passionate team dedicated to advancing radiation safety and protecting workers worldwide.
• Endless Learning Opportunities – Work with cutting-edge technology, refine your skills, and grow your career in a specialized industry.
• Make a Difference – Your contributions will support industries that rely on precise radiation monitoring, from healthcare to nuclear energy.
• Work-Life Balance – We value flexibility and are committed to your success..

Physical Demands and Work Environment⚒️🏢 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• Sit/stand for long periods of time.
• This position may be remote or on-site, depending on the company’s needs.
• Keyboarding and Gross Manipulation.
• Repeat the same movements.
• Speak clearly.
• The ability to hear, understand and distinguish speech of others.
• Near Visual Accuracy

Benefits 💫

• Medical, Dental & Vision Insurance
• Generous PTO
• Profit Share 
• Sick time
• 13 Holidays
• Company Paid Life Insurance & Short-Term Disability
• Company Paid Parental Leave
• 401K

Ready to make an impact? Apply today and help us shape the future of dosimetry & radiation protection! 🚀