Hybrid Deputy Director of Contracted Services na Massachusetts Bay Transportation Authority, MA
Massachusetts Bay Transportation Authority, MA · Boston, Estados Unidos Da América · Hybrid
- Professional
- Escritório em Boston
About the Department
The Deputy Director of Contracted Services is responsible for the Office of Stations’ management of outsourced services and operations, including, but not limited to, contracted third-party providers of cleaning, snow removal, trash removal, and recycling. This position will coordinate with the Procurement department to obtain services, manage the relationships and performance of selected vendors, and provide oversight and administration of all department service contracts.
This position supports critical MBTA operations by managing third-party service providers. The Deputy Director will develop and implement a programmatic strategy to optimize vendor performance, ensure contract adherence, and increase fiscal controls. The positions will develop and improve policies, protocols, and metrics, and collaborate with internal and external stakeholders to ensure the delivery of safe, effective, and efficient services.
Position Duties
- Track current and future department needs for third-party providers and service contracts
- Identify and communicate program and contract risks. Develop and manage risk mitigation strategies.
- Coordinate with department stakeholders to outline operational needs, statements of work, standards, and KPIs to inform requests for proposals, procurements, and contract performance measures
- Manage relationships with third-party service providers
- Foster professional and proactive communication with third-party service providers with timely and consistent communication and issue resolution
- Monitor performance and minimize any gaps in performance by third-party service providers.
- Develop and implement contract performance monitoring tools, such as dashboards, to measure SLA adherence
- Perform and/or coordinate field audits to verify compliance
- Manage related budget and ensure accurate billing through the development and implementation of fiscal controls
- Develop and implement procedures to efficiently ensure contract compliance, consistent with applicable MBTA policies and contract management best practices
- Enforce contract terms and proactively resolve any inquiries in contract adherence or billing accuracy directly with the third-party service provider or in coordination with the Procurement and Legal departments
- Coordinate with the Procurement department on procurement and contract activities, including requisitions, contract documentation, and execution of options.
- Coordinate with the Finance department to ensure appropriate payment
- Maintain appropriate and organized records of contracts, performance, invoices, and other documents
- Direct development and implementation of contract compliance monitoring procedures to document and verify achievement of each party’s obligations, including ongoing commitments and those in connection with contract milestones
- Drive continuous improvement
- Foster a collaborative and efficient work environment
- Attract, direct, develop, and manage a team of MBTA employees
- Respond to emergencies when necessary and resolve all immediate safety concerns
- Perform all other duties and projects that may be assigned.
Supervision
- May include future supervision of employees.
Minimum Qualifications
- Bachelor’s degree from an accredited institution.
- Five (5) years of experience serving in a vendor/contract management role
- Two (2) years of leadership, managerial, and/or supervisorial experience, or project/program management
- Demonstrated experience working directly and constructively with suppliers/contract counterparties to resolve issues.
- Excellent analytical and problem-solving skills
- Demonstrated ability to adapt to changing requirements and situations.
- Demonstrated ability to become an expert in a department’s contract documents and an organization’s procedures.
- Must possess superior oral and written communication skills.
- Able to understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements.
Other Qualifications
- A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement
- An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement
- A master’s degree in a related subject substitute for two (2) years of general experience.
- A nationally recognized certification, or statewide/professional certification in a related field, substitutes for one year of experience.
Preferred Experience and Skills
- Public sector contract management experience preferred.
- Transit or facilities industry experience preferred.
- Related supervisory experience and/or training.
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