Hybrid Maintenance Supervisor (Lakefield Mews Apts!) na Palms Associates - Lakefield

Lakefield Mews Apartments, a 395-unit apartment and townhome community in Richmond, VA, is seeking an experienced Maintenance Supervisor to lead our maintenance team and keep our community thriving.

Why Join Us?

At Palms Associates- Lakefield, we know that a strong Maintenance Supervisor is the backbone of a successful property. This role is key to ensuring resident satisfaction, maintaining our assets, and building a high-performing team. We’re looking for someone who doesn’t just fix problems—but prevents them, motivates their team, and sets the standard for excellence.

For a Maintenance Supervisor, working at Palms means contributing to a property we built, we own, we manage! It means continuously improving upon 60 years of service to our residents. It means access to not only housing discounts, monthly and yearly bonus awards, and Grace Hill Learning, but access to historically generous, and immediately vested, 401k and profit-sharing rewards (10% each of the last 8 yrs) as well as $1,000/$1,500 HSA contributions. Our in-house development and renovations teams are always building new properties or renovating our current portfolio. It’s no surprise that company-wide our average tenure of all associates is greater than 7 years! 

What You’ll Do:

• Lead and motivate the maintenance team, setting the tone for professionalism, accountability, and resident satisfaction.
• Oversee daily operations, including scheduling work orders, apartment turns, preventive maintenance, and safety compliance.
• Manage budgets, inventory, and vendor relationships efficiently.
• Perform and supervise repairs in HVAC, electrical, plumbing, carpentry, appliances, and other building systems.
• Ensure vacant units are move-in ready on time and meet company standards.
• Foster a “safety first” culture, ensuring OSHA, EPA, and Fair Housing guidelines are followed.
• Collaborate with the in-house renovation team to preserve the property for long-term management.
• Support team growth through ongoing training, certifications, and collaboration with regional and home office leadership.

What It Takes to Succeed:

We’ve learned this role requires not just technical skills, but leadership and organization. The right candidate will:

• Have 3+ years of hands-on maintenance and supervisory experience in multifamily or similar environments.
• Be certified in HVAC (required) and CPO (preferred).
• Be able to participate in a rotating on-call schedule.
• Be highly skilled in troubleshooting and problem-solving, with the ability to prioritize and delegate effectively.
• Communicate clearly and professionally with residents, vendors, and team members.
• Stay calm under pressure, meet deadlines, and keep operations running smoothly—even on busy days.

Technology Skills:

• Basic computer skills; must be able to use MS Office 365 platforms and operate a mobile device.
• Must have access to a personal mobile device to manage daily operations through Yardi and Microsoft apps.

Communication Skills:

• Proficient in English, with strong written and verbal communication skills.
• Bilingual is a plus!

Why You’ll Love It Here:

At Palms, we offer excellent benefits, including:

• Competitive pay + benefits package.
• A supportive management team that values your expertise.
• The opportunity to lead a large, well-established property and make a real impact.
• Monthly and holiday bonus opportunities.
• Career development, including Interplay Learning and in-house HVAC 608 Certification.
• Health, vision, dental, life, and disability insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Excellent PTO, wellness day off, additional floating holiday, and community service day off.
• Housing discount.
• $1,000/$1,500 contribution to HSA.
• 401k with 4% match, plus historically 6% profit sharing—all immediately vested.
• Opportunities for advancement across 23 large apartment communities throughout the Southeast.

If you’re a natural leader who takes pride in keeping a community running at its best, we want to hear from you!