Hybrid TRAINING MANAGER na None

Job Summary: The Training Manager is responsible for providing education and training to employees to ensure they have the necessary skills and knowledge to complete their jobs. The Training Manager develops the curriculum and educates employees through content and skills building. Responsible for monitoring the efficiency of training and identifying additional professional development opportunities. Provide training during new hire orientation to procure effective employee training on software and systems.  

Essential Functions:

• Support the development and administration of various training courses on programs, software, and systems.
• Partner with management to analyze, identify and execute training needs and objectives in support of organizational goals and group and/or individual training needs.
• Work will involve motivating, influencing and fostering positive relationships with others.
• Maintain rosters of training progress, examination as well as certification records, and, in addition, may monitor trainees.
• Administer the company’s learning management system and launch and monitor all annual required trainings. 
• Support in conducting training during new hire orientation, onboarding and training, including on the job training, formal classroom training and post training follow up assessments and testing.
• Evaluate and assist in designing training manuals and related materials, training classes, procedures as well as electronic resources such as forms, videos and employee intranet resources.

Competencies:

Communication - Delivers clear, effective communication and takes responsibility for understanding others.

• Organizes, expresses, and communicates ideas clearly in writing.
• Ensures that regular communication occurs based on the needs of the work, the individual, management or the situation.
• Uses analogies, visuals, and other techniques to tailor communications to specific audiences.
• Utilizes skill in presenting information, analysis, ideas and positions in a clear, succinct, accurate, convincing manner, as is appropriate with the audience.
• Identifies and uses effective communication channels and methods (e.g., presentations, electronic dissemination, social media).
• Clearly and effectively conveys information verbally.
• Asks appropriate questions

Customer Service - Demonstrates a commitment to public service; serves and satisfies internal and external customers; holds self accountable for quality outcomes.

• Establishes and maintains credibility with the public, customers, and co-workers.
• Works with customers to assess their needs to meet/exceed requirements and expectations.
• Conveys a positive attitude when interacting with customers and staff.
• Identifies opportunities to improve customer service and satisfaction.
• Engages the customer as a partner in delivering service.
• Recognizes that customer feedback is an opportunity to improve performance, and identifies the need for any changes in service delivery.
• Understands customers and takes a proactive approach to meeting their needs in an effective and timely manner.
• Builds and maintains effective working relationships and partners with customers.

Interpersonal Relations - Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness.

• Relates to people in an open, friendly, and professional manner.
• Cooperates and works to gain support and commitment from others when performing tasks.
• Discusses subjects in a constructive manner, with all levels of staff.
• Fosters cooperation, collaboration, and communication to facilitate consensus and accomplish tasks.
• Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways.
• Fosters an environment conducive to open, transparent communications among all levels.
• Notices and accurately interprets what others are feeling, based on their word choices, voice tones, facial        expressions, and other nonverbal behavior.
• Presents oneself in a professional manner to maintain image and credibility.

Teamwork - Works with and helps others to accomplish objectives.

• Participates willingly and effectively on team assignments and projects.
• Identifies areas of personal expertise and seeks out opportunities to lend expertise to working groups to maximize outcomes.
• Solicits input from team members.
• Fosters a working atmosphere conducive to collaborative efforts.
• Listens to constructive feedback and incorporates suggestions to achieve collective objectives.

Adaptability - Adapts quickly to change and easily considers new approaches.

• Understands changes in work tasks, situations, and environment as well as the basis for change.
• Persists towards solutions and goals in changing circumstances.
• Acknowledges new information and adjusts responses accordingly.
• Adjusts timelines, results and expectations appropriately to changing needs.
• Overcomes obstacles to achieve results.
• Thinks and acts effectively under pressure.
• Identifies ways to incorporate new practices into existing framework.
• Remains flexible and open to new ideas and encourages others to value change.

Required Skills/Abilities:

• Strong analytical and organizational skills.
• Proven experience acting as a resource to various levels of leadership recommending learning and training initiatives to satisfy training gaps. 
• Ability to develop and facilitate training across a variety of topics and various audiences as necessary.  
• Ability to analyze processes and make recommendations for improvements. 
• Excellent verbal and written communication skills.
• Ability to work effectively and efficiently in a fast-paced environment.

Minimum Requirements:

• Bachelor’s degree, preferably in Business or a related field, from an accredited college or university OR AA/AS degree with 1 year of experience in Training and Development or related field OR 3 years of experience in Training and Development or a related field. 
• 3-5 years of experience in Training and Development.  
• Valid Florida Driver’s License. 
• Must be legally authorized to work in the United States.
• Must be able to read, write, speak, and understand English.

Physical Requirements:

• Sims Crane & Equipment maintains a firm commitment to providing a safe and healthy work environment for its employees and quality services to its clients. Sims Crane & Equipment is a drug-free workplace. Must be able to pass a post-offer / pre-placement drug screen. Must also submit to a post-offer / pre-employment background report & motor vehicle check.
• Work is performed in a standard office environment with prolonged periods of sitting at a desk and working on a computer. Subject to standing, walking, bending, reaching, stooping, and lifting objects up to 25 pounds at times.

Disclaimer: An employee must be able to perform the essential functions of the job, with or without reasonable accommodation.  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.