REPORTS TO: IT Director

STATUS:  Salary 

LOCATION: on site

LDG Development and our affiliated companies are growing rapidly to produce higher levels of much-needed affordable housing across the nation. Our founding belief is that “Everyone Deserves a Quality Place to Live”. We believe that the foundation of a stable, supportive living environment allows individuals to thrive and accomplish their dreams in education, career paths, and more. The overall reputation and quality that LDG puts forward in all business practices are key to keeping our goals alive.

SUMMARY

The IT Support Specialist will be responsible for providing technical assistance to company employees and supporting the IT Department across the organization  

RESPONSIBILITIES

• Provide technical support to all company employees, including hardware, software, networking, printers, and an assortment of business applications.  Company systems are primarily Windows-based; however, there is a percentage of macOS-based laptops as well.
• Respond to and resolve help desk tickets quickly and efficiently.
• Troubleshoot and resolve issues with Microsoft 365 applications, in both desktop and cloud-based configurations.
• Assist with the setup, configuration, and maintenance of computers, printers, and other peripherals.
• Communicate with outside companies as needed to resolve issues with accounts, hardware, or software.
• Any additional job-related duties and responsibilities as determined by supervisor.

QUALIFICATIONS: 

•  Bachelor’s degree, IT or relevant business field preferred 
•   Advanced troubleshooting skills, strong familiarity with Windows and Microsoft 365 applications, a comprehensive understanding of computer hardware, and comfort level generally with enterprise software 
•  Professionalism, attention to detail, strong interpersonal skills
• Willingness to learn and take on new challenges,
•  Ability to multi-task and meet deadlines, 
• and the desire and ability to work in a fast-paced, team-oriented environment required. 

BENEFITS 

• Medical, Dental, and Vision Insurance 
• Health Savings Account (HSA) 
• Paid Time Off (PTO) 
• Paid Holidays 
• 401k Retirement Plan 
• Employee Assistance Program (EAP) 
• Competitive bonus structure 
• Tuition Reimbursement
• Paid Group Life Insurance
• Ancillary Benefits: Pet Insurance, Parental Leave etc. 

WORK CONDITIONS 

This position will report to our corporate offices and be in a climate-controlled office setting, with moderate levels of noise due to foot traffic, office equipment, and telephone calls. 

PHYSICAL DEMANDS: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times. 

This job description is not intended to be an exhaustive list of all duties. Team members are expected to follow additional instructions and perform other related tasks as assigned by their Team Leader.