- Professional
- Escritório em Oak Ridge
Position Summary:
The Parts Manager oversees the operation of an RV Parts and Accessory retail store, including shipping, receiving, and the activities of the parts sales counter.
Salary: $45,000-$75,000 annually
Job Duties:
- Monitor the general financial status of the department daily to ensure staffing, customer payments, and overall business meets budgeting goals; make adjustments where needed
- Generate business through creative advertising channels; work with the Marketing department on development of media and related materials
- Resolve customer issues promptly and follow up to ensure excellent service and satisfaction
- Gain knowledge of various Inventory units and functionality of accessories to efficiently assist customers and answer questions
- Monitor inventory levels and make adjustments to incoming orders as necessary
- Walk retail floor daily to ensure shelves are stocked, items are tagged and priced correctly, and that merchandise presentation is appropriately targeted and appealing
- Balance staffing and budgeting to meet company goals
- Provide support to team members in researching hard-to-find products and non-routine customer and technician requests
- Build Relationships with manufactures and suppliers to enhance the buying process and to negotiate prices on large scale purchases
- Work with Sales and Service Management to improve communication across departments and strengthen the customer experience.
Supervisory Responsibilities
This position supervises the Camping Advisors and the Parts & Receiving Specialist (where applicable). Responsibilities include making hiring recommendations; instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees.
Qualifications
- High school diploma
- 1 year experience working in a parts department or related retail environment
- 1 year experience in a supervisory role
- Previous experience with automated inventory system helpful
Competencies
- Good verbal communication skills, and a friendly, professional demeanor to react positively to a wide range of customer interactions
- Good math, computer and data entry skills
- Ability to adjust to changing priorities through efficient and productive planning, organizing, scheduling, and budgeting
- Ability to work in a collaborative team, in a fast-paced environment