Hybrid Customer Care Coordinator na Clayton Homes
Clayton Homes · Middlebury, Estados Unidos Da América · Hybrid
- Professional
- Escritório em Middlebury
Clayton is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.
Position Summary:
The Customer Care Coordinator is responsible for ensuring that our customer's experience is positive and timely by answering calls, prioritizing service needs, and entering data in an organized and purposeful manner.
Duties / Responsibilities:
• Manages large numbers of incoming calls.
• Handles customer complaints, provide appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.
• Keeps records of customer interactions, process customer data, and file documents. • Coordinates service requirements of customers effectively and timely.
• Takes the extra mile by inquiring about service requests to ensure one-trip service completion.
• Maintain physical and electronic records, effectively. • Other duties as assigned.
Qualifications:
• High School diploma or equivalent.
• Minimum 2 years of related experience in customer care coordination / administration.
• Proficient in AS-400 and MS Office Products, including Excel.
• Excellent phone etiquette and communication skills
. • Must be well organized and able to effectively manage time.
Physical Demands:
• Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc.
• Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others.
• Constantly works in an indoor, temperature-controlled, sealed-window office environment.
• Work primarily involves sitting / standing.
Travel Requirements:
• As needed, up to 10%
Business Unit - B00018
Clayton Manufacturing Candidatar-se agora
