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Hybrid Customer Service Support na Ichor

Ichor · Austin, Estados Unidos Da América · Hybrid

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Responsibilities

  • Contact for Customer Inquiries, orders, complaints, RMA’s and quotes. 
  • Enter customer orders into database accurately and promptly
  • Verify order details for accuracy and completeness
  • Provide order confirmations to customers
  • Communicate with customers to resolve order discrepancies
  • Maintain detailed and organized records of orders
  • Collaborate with sales and warehouse teams to ensure order fulfillment
  • Provide exceptional customer service
  • Perform other administrative tasks as required
  • Ability to sit for prolonged periods and occasionally walk, bend, and lift up to 25 lbs

Qualifications

  • Proven work experience as an Order Entry Clerk, Sales Administrator, or similar role
  • Strong problem solving skills
  • Proficiency in data entry and management
  • Proficient in MS Office Suite, particularly MS Excel
  • Aptitude for understanding a wide array of part numbers and manufacturing processes 
  • Excellent communication and customer service skills both written and verbal
  • Strong attention to detail and accuracy
  • Ability to multi-task in a fast-paced, deadline-driven environment
  • High school diploma or equivalent
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