Hybrid INFORMATION TECHNOLOGY TECHNICIAN II (PUBLIC SAFETY DIVISION) na City of Detroit, MI

About the Department

INFORMATION TECHNOLOGY TECHNICIAN II (PUBLIC SAFETY DIVISION)

The Information Technology Technician II is an intermediate level paraprofessional located in the Department of Innovation and Technology that supports or assists other Department of Innovation and Technology and City personnel who design, operate, and use automatic data processing systems applications and products. As an Information Technology Technician II, the supervisor, higher-grade Information Technology Technicians, higher-grade information technology professionals or other designated employee may provide standing instructions on recurring assignments by indicating what is to be done, applicable policies and procedures to follow, quality and quantity of work expected, deadlines, and priority of assignments.  In general, Information Technology Technicians perform four major functions: install and maintain hardware and software systems; maintain and repair equipment; set-up computer security measures; and troubleshoot and offer technical support. The work performed by an Information Technology Technician II primarily involves providing services or assistance to one or a mix of functional areas typically identified as security, network, systems, storage/backup, mobility, and desktop support. Information Technology Technician II assists Information Technology Specialists in collecting, organizing, and maintaining computer program documentation and manuals. As directed, Information Technology Technicians code programs, create flowcharts and diagrams, and perform other similar duties.

Position Duties

• Assists with oversight of the daily performance of computer systems
• Operates a variety of standard office equipment such as a PC, printer, telephone, facsimile machine (fax), and copier to monitor systems and prepare documentation
• Performs other computer system support such as data entry and verification, assembly and preparation of computer programs for processing, and the review of output for accuracy and completeness
• Enters commands and observes system functioning to verify correct operations and detect errors
• Understands and utilizes cloud computing and storage solutions to provide users and with various capabilities to store and process their data in third-party data centers
• Reviews property ownership data, including deeds, tax rolls, etc.
• Provides assistance in reviewing property sales utilizing the Detroit Property Inventory (DPI) System, which interfaces with the Equalizer System
• Sets up equipment for employee use, performs or ensures proper installation of cables, operating systems, or appropriate software
• Installs and performs repairs to hardware, software, or peripheral equipment, following design or installation specifications
• Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Performs backup/recovery procedures on a daily basis
• Orders and inventories spare parts, including stripping surplus equipment for usable parts
• Confers with management and users, including Public Safety personnel, to assist in identifying trends and performing root cause analysis for systems problems
• Performs communications server administration such as establishing user and voicemail accounts, setting passwords, backups, and assigning access levels
• Trains users to use new or modified equipment
• Performs ongoing hardware and software maintenance operations, including installing or upgrading hardware or software
• May be required to perform duties or provide support beyond normal work days for projects and supported system maintenance requirements
• Performs special projects and other duties as assigned

Minimum Qualifications

Education
For all Information Technology Technicians, it is a requirement to have completed High School graduation or General Educational Development (GED) certificate. It is preferred that the high school coursework include some basic information technology related classes, such as basic computer skills, software packages, business applications, or other technology related coursework. An Associate’s Degree or technical training in computer science, information systems, programming, systems analysis, or a related field is preferred.

Experience: Technology Technicians must demonstrate proficiency with integrated word processing and spreadsheet functions.

Information Technology Technician II – at least one (1) year of experience

License / Certificates: Some positions may require certification in specific hardware, software, or other technology related matters. 

Equivalency:  Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis.

BACKGROUND AND OTHER CHECKS
Applicants may be subject to background, criminal, and credit checks.

PROBATIONARY PERIOD
Individuals appointed to a position in this class will be required to serve a probationary period of six months with the possibility of a six-month extension for a total of twelve months. If promoted to a position in this class, an individual will be required to serve a probationary period of six months.

Performance will be carefully evaluated during the probationary period. Continued employment in this class will be contingent upon successful completion of the probationary period and meeting all of the performance expectation requirements.

• Assists team with the preparation of maps, field applications and geo-databases
• Compiles, evaluates, modifies, and analyzes data to support preparation of web-based mapping applications
• Performs quality control and processing of remote sensed data

• Automotive electrical experience preferred

• IT service desk experience preferred
• Active Directory experience preferred

Other Qualifications

Evaluation Plan

• Interview: 70%
• Evaluation of Training, Experience & Personal Qualifications: 30%
• Total of Interview and Evaluation T.E.P: 100%

• Veteran Points: 0 – 15 points
• Detroit Residency Credit:   15 points