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Hybrid MTC Client Technology Specialist - Asset Management (Part-time) na CHC

CHC · Provo, Estados Unidos Da América · Hybrid

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This position is central to the missionaries' role to 'Invite others to come unto Christ by helping them receive the restored gospel through faith in Jesus Christ and His Atonement, repentance, baptism, receiving the gift of the Holy Ghost, and enduring to the end.' The Client Technology Specialist are support, entry level, individual contributors that supports the MTC in asset management or Mission/IMTC Technology Support. Asset management includes support full IT asset management life cycle and administration of MTC computer hardware and software systems. Mission/IMTC Technology support includes Tier 2 support to MTC’s, Missionaries, Mission Offices, Presidents, and other individuals using Missionary applications and systems.

Responsibilities

Reports to manager in missionary department
Asset Management
• Maintains entire lifecycle of all MTC computer equipment (desktops, laptops, printers, monitors, mobile devices)
• Fixes/Coordinates repair of all hardware issues
• Performs regular computer and mobile device audits
• Setup, deploys or move new and existing hardware requests
• Assists in mobile device deployments to missionaries
• Provides regular asset management reporting to management
• Maintains and updates asset management tracking system GSuite Administration
• Provides tier-2 and tier-3 support for Provo and IMTC GSuite issues 
• Maintains OU structure and Chrome policies
• General system administration of GSuite console to include system monitoring and uptime status
• Maintains GSuite console user and device security
• Advances testing and evaluation of new GSuite/Chrome initiatives
Other Sys Admin Duties
• Assists in training new members of the team
• Researches and evaluates new technologies for possible MTC-wide deployments
• Provides user/team training to ServiceDesk
• Will be required to work nights and weekends on occasion
• Maintains department knowledge by maintaining the teams Knowledge Base
• Provides technical support for issues escalated to the TTS group
Mission Office and IMTC Technical Support
• Provides tier-2 technical support for missionary and mission office applications
• Provides tier-2 technical support for mobile device applications for missionaries at MTC and within mission field
• Coordinates and resolve support issues with Missionary Department support team
• Works closely with GSD Mission Support Team to resolve issues
• Works with Technical Operations team to test, vet and help approve applications for missionaries.
Other Duties
• Assists in training new members of the team
• Researches and evaluates new technologies for possible MTC-wide deployments
• Maintains department knowledge by maintaining the teams Knowledge Base
• Provides technical support for issues escalated to the Tier-2 group
• May include other temporary assigned duties at the MTC (e.g. assisting with Mission Leadership Seminar)

Qualifications

Required:
6 Months experience (combined) in either Mission/IMTC Support or Asset Management or a combination of both:
Mission/IMTC Support:
• Strong technical background or education training
• Strong customer service background
• Served in a mobile device mission 
• Knowledge in area book (ABP) application 
Asset Management:
• Technical background or education training 
• Customer service background 
• Basic understanding of Microsoft Endpoint Manager (MEM) 
• Basic understanding of PowerShell scripting
• Basic understanding of the desktop imaging processes and technologies
• Basic understanding of the GSuite administration console
• Basic understanding of Windows Server 2008, 2012 and 2016 
• Basic understanding of basic networking (IPv4, subnetting, switches, routers, etc.)
• Basic understanding of Active Directory (AD) and Azure Active Directory (AAD)
• Basic understanding of PDQ, SmartDeploy or similar management consoles
• Advanced knowledge of computer hardware and drivers
• Basic understanding of remote technical support technologies
• Ability to independently lift and position objects weighing as much as 50 pounds
• Ability to stand, walk, kneel, squat, stoop, push, pull, twist, bend, and perform movements for extended periods of time.
• To successfully perform the essential functions of the job, there may be physical requirements which need to be met such as sitting for long periods of time and using monitors/equipment.


Other requirements:
• Works well under pressure, and meets deadlines
• Ability to multi-task
 

Company

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
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