Reporting to the Director of Clinical Information Systems, this position manages, trains, and motivates their team of analysts/support staff to achieve positive outcomes and continuously add value to the Health IT collaborative at UT Health San Antonio. This work entails managing projects, prioritizing work, providing feedback, managing performance, identifying and mitigating risks, and ensuring high quality service to internal and external stakeholders. This position also includes performing the job functions of a Clinical Information Systems Analyst. The Clinical Information Systems Analyst - Supervisor will continually assess and make improvements to systems and processes to increase efficiency while judiciously managing the resources of UT Health San Antonio. This role requires an individual who is a subject matter expert and is well versed in all software applications for which they are responsible. This position will supervise the daily activities of assigned personnel who support the use of Epic's applications and modules. Responsible for ensuring the integrity of the clinical information system and quality assurance. Interacts professionally, effectively, and collaboratively with leadership, faculty, peers, staff, and vendors.
Leads, motivates, develops, and supports a team of analysts/support staff.
Works to establish and maintain valuable relationships that are collaborative both within in outside Health IT.
Oversees staff to ensure that they collaborate with and provide expert-level support to their counterparts from other Epic applications and Health IT and/or affiliates.
Collaborates with leadership to ensure timelines and deliverables are realistic and actionable.
Manages projects, programs, and work activities of the team, ensuring deliverables are met on time and on budget.
Tracks and measures team, project, and individual performance goals, and adjusts strategies, as necessary.
Works with leadership, key stakeholders, and their team to identify, document, and implement potential process and workflow improvements.
Assists project managers in identifying system capabilities and designing and executing project plans.
Lead working sessions with team members to review and resolve cross-application and specialty module requests and support issues.
Ensures application build corresponds with underlying workflows and processes; liaises with others as needed to achieve this level of understanding.
Documents specifications for both internal users and end-users; contributes to other Health IT teams’ documentation.
Designs and scopes complex projects and statements of work, including deliverables, timeline, milestones, and resource estimations.
Leads trainings and working sessions for team members and staff; mentors, coaches, and trains Clinical Information Systems analysts and support staff.
Provides technical expertise for system upgrades. Builds, designs, tests, and documents functionality of new system features.
Based on clinical project requests, works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes.
Presents recommended system enhancement opportunities and creative technical solutions for complex clinic-related scenarios.
Performs ongoing maintenance and configuration updates to Epic applications.
Creates test scripts, timelines, and plans for application and workflow changes.
Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts.
Coordinates system fixes and changes with software vendors.
Performs other duties as assigned.
Team development & coaching: The ability to bring people together to execute needs, provide training and personal development/ coaching to team members on how to be successful within the organization.
Escalation & resolution: Strong analytical and problem-solving skills- fostering timely escalation identification and resolution accountability and integrity.
Strong judgment and decision-making skills: Knowing when to delegate tasks and when to roll up one’s sleeves and work with the team to get it done.
Mentoring and skill building: The ability and desire to knowledge share, delegate to, and mentor new leaders.
Excellent organizational and time-management skills.
Excellent communication (written and oral) and interpersonal skills.
Ability to efficiently adjust to changing priorities and complexities.
Ability to obtain business requirements and translate into detailed specifications.
Excellent problem-solving skills with the ability to analyze situations, identify existing or potential problems and recommend solutions.
Expereince:
Minimum five (5) years of experience in field required; three (3) years of supervisory experience or leadership role highly preferred.
