Hybrid IT Support Engineer I na Ciklum

Ciklum is looking for an IT Support Engineer I to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:
As an IT Support Engineer I provide the first line of technical support to all Ciklum employees and basic IT services of high quality.

This role involves performing day-to-day support tasks and resolving technical issues.

Responsibilities: 

The primary job duties and responsibilities of an IT Support Engineer I are as follows:

• Managing Service Desk system tickets
• Providing daily user support with hardware and software issues
• Preparing workstations for newcomers
• Cooperating with other IT sub-departments to solve common IT issues
• Cooperating with the Procurement department in terms of delivery and logistics
• Negotiating with IT service providers
• Cooperating and communicating with Middle or Senior IT Support Engineers to find the best way to fix problems
• Managing IT assets and tracking them in the Assets Management Tool. Junior IT Support Engineer
• Managing the IT stock. Controlling the timely procurement of IT components for the stock and informing Middle Support Engineers if new orders are needed
• Solving standard issues and tasks received from IT HelpDesk Engineers, Middle or Senior IT Support Engineers, or the direct IT Support Line Manager
• Studying internal technical documentation, rules, and policies of the IT Department
• Transferring non-standard tasks to Middle or Senior IT Support Engineers

Requirements: 

The minimum skills a IT Support Engineer I must possess are as follows:

• Technical background: Knowledge in the administration of Windows 10 and above, Linux Ubuntu, and macOS, Microsoft products, Network, Google Apps, Active Directory, and GPO
• Problem-solving abilities: Diplomatic mindset, client-oriented (client first) approach, crisis management skills
• Teamwork skills: To be a team player, able to cooperate with the other team members to fulfil daily tasks
• Understanding of ITIL principles and good communication skills: To effectively convey information
• Stress resistance: To be able to remain calm in difficult or stressful situations
• Self-improvement and self-education: To be eager to learn
• English level: Intermediate and above

What`s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations

About us:
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.
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Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.