Hybrid Technical Specialist II na ADACEL

Description

Essential Duties and Responsibilities:

• Answers the incoming Adacel Help Desk calls.
• Follows standardized help desk support procedures to assist customers with their technical issues.
• Follows conventional hardware, software, and network troubleshooting procedures to determine if the issues can be addressed at a software level or if hardware replacement is required.
• Follows conventional testing procedures to repair and configure replacement hardware.
• Takes the necessary actions to have replacement hardware thoroughly tested and verified by a Technical Specialist II/III.
• Works with the Logistics department and the Support Specialists in organizing the prompt delivery of replacement hardware to customers.
• Works with the Support Specialists to follow up on the delivery status of the replacement hardware and ensures that the hardware is operational.
• Performs and assists with standardized system installations and technical refreshes.
• Interacts with and performs basic system configurations on standardized simulation systems.
• Performs system maintenance and software upgrades during annual visits.
• Performs site visits for service requests.
• Assists with the maintenance of simulation test beds and demonstration systems.
• Performs intermediate to advanced hardware and software integration.
• Provides remote support and system maintenance to customers as necessary.
• Works on system configuration scripts.
• Performs remote installations of new simulation software, visual databases, and third party software.
• Works on designated projects, development initiatives, and procedural improvements.
• Works on preparing technical documentation which includes, but is not limited to, bill of materials, system drawings, system installation plans, site surveys, installation procedures, maintenance documentation, and customer technical training.
• Supports internal development and test teams as required.
• Assists with the testing, selection, and qualification of new hardware.
• May be assigned as the Project Technical Lead on a designated project, serving as the primary point of contact for all the technical aspects of that project.
• Performs other duties as assigned by Supervisor.

Supervisory Responsibilities:

• None.

Competencies:

• Patience: Rarely gets angry and never expresses hostility towards others; avoids hurting other people’s feelings; forgives other people's mistakes; is not very resentful.
• Stress Management: Remains calm in stressful situations; keeps his cool; takes things as they come; is able to relax in difficult situations; does not feel very tense and/or anxious.
• Teamwork Contribution: Feels a need to help people who are having trouble; helps those in need; feels a sense of duty towards others.
• Time and Priority Management: Uses time efficiently; properly determines priorities; remains focused on more urgent and important tasks; knows what to put aside without compromising results.
• Creativity: Is energetic and does not tire easily; is able to work hard over a long period of time.

Qualifications

Qualifications:

Required

• Bachelor’s degree in Computer Science or a related field, or equivalent work experience.
• Proven field service experience working with computers, audio visual equipment, networks, and/or system deployments.
• Practical experience supporting and troubleshooting Linux (CentOS & Red Hat) applications and distributions.
• Practical experience supporting and troubleshooting Microsoft software and operating systems.
• Practical experience troubleshooting computer hardware with basic computer malfunctions (Memory, Video Card issues, Mouse/Keyboard issues, Audio issues, & Networking).
• Working knowledge of computer hardware repair, troubleshooting, and configuration.
• Working knowledge of system design.
• Advanced knowledge of using Microsoft Windows XP, Windows 7, and Windows 10.
• Advanced knowledge of Linux applications and distributions (Centos, Red Hat, Fedora, & Ubuntu).
• Proficient using Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
• Experience installing complex hardware and software systems.
• Experience configuring and troubleshooting Windows/Linux Ethernet networks.
• Experience scripting in bash, python, batch, AutoIT or Perl.
• Working knowledge of network configurations, troubleshooting, and installations.
• Working knowledge of AutoCad, SketchUp, and/or Visio software.
• Excellent customer relations skills.
• Good interpersonal communication skills.
• Good time management, prioritization and multi-tasking skills.
• Ability to work with minimal supervision.
• Ability to travel up to 60%
• Job is on-site

Desirable

• 3 years of Simulation (Flight, Driver, Air Traffic Control, War game) experience.
• A+, Network+, Linux+, and/or MCP certification(s).
• Knowledge of Aviation and/or Air Traffic Control practices and concepts.
• Bi/Multilingual (French and/or Spanish)

Other Qualifications:

• Ability to adhere to Adacel’s Drug Free Workplace Policy.
• Ability to pass an Adacel background check while employed.
• Ability to travel worldwide over 50% of the time.
• Must currently have or have the ability to obtain a U.S. passport.
• Must be able to pass an FAA background check.

Physical Requirements:

• Must be able to use simple hand tools.
• Occasional lifting – up to 50 lbs.
• Repetitive wrist, hand, and finger movement.

Work Environment:

• Alternative work schedules (9/80 or 4/10).
• Normal office environment.
• Frequent airline and car travel.
• Typically sitting at a desk.
• Typically bending, crouching, stooping.
• Typically standing or walking.
• Frequent airline and car travel.
• Typically sitting at a desk.

Disclaimer:

This job description reflects management’s assignment of essential duties and responsibilities. It does not restrict the duties and responsibilities that may be assigned.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities. If this job has a travel requirement, note that the frequency of travel may increase at any time due to adjustments in Adacel’s business needs.

Adacel will only review the first 30 applicants, if no candidate is selected will proceed with the next 30, and keep on until selections is made.