Hybrid Information Technology Specialist-IWC Support Services na Advanced Computer Learning Company

• Information Technology Specialist-IWC Support Services

• Employment Type: Full Time

• Location: ​Crystal City, VA and various other sites
• This position is contingent upon contract award.

The Information Technology Specialist -IWC Support Services works under the supervision of the Technology Services Specialist and provides technical support services to the IWC staff to ensure ready, uninterrupted access to IWC network assets.  

Duties & Responsibilities

• Coordinate with DSCA IT to ensure IWC is compliant with DoD regulations and provide team support as required or request.
• Serve as a technology liaison for all IWC staff and troubleshoot general technology issues that arise in both the IWC and DSCA environments and manage IWC staff .mil distribution lists though DSCA and add, edit, and delete accounts when necessary.
• Create, deploy, and oversee the management of the IWC AWS GovCloud environment and create monitor and reporting functions for troubleshooting, per DSCA directive, in order to host the IWC website in compliance with Fedramp and other government security guidelines.
• Manage all internal and external technology and/or software solutions used for staff purposes (i.e.., ZoomGov, Survey Monkey, PeakMetrics, FNA, etc.) and manage the Social Sciences Research Initiative (SSRI) which includes the development of the IW Community of Interest Network Mapping Tool (CEREBRO) and the OSINT-In-Support-of-Research Initiative.
• Set up, establish, and run all program IT and audio to include virtual distance learning programs via various media as required.
• Assist faculty and staff with understanding how to use various platforms to conduct distance learning programs.
• Collaborate closely with the Program Manager to align engagements and other work with the project plan.

Required Qualifications​

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience supporting IT operations, web systems, or cloud platforms in a U.S. Government or DoD context.
• CompTIA Security+
• Hands-on experience with AWS GovCloud and compliance with FedRAMP and DoD IT regulations.
• Strong knowledge of content management systems, website development, and user support.
• Experience managing virtual learning platforms and A/V support for online training environments.
• Ability to develop SOPs and documentation for systems operation and training.
• Strong troubleshooting skills and ability to communicate technical information to non-technical users.
• Active or eligible for TS/SCI clearance.

Advanced Computer Learning Company, LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Position is contingent upon successful background check.