Remote Product Assurance Analyst na i3 Vertical

JOB TITLE: Product Assurance Analyst (QA)

DEPARTMENT:  Transportation Practice

REPORTS TO: Director of Product

JOB LOCATION: Remote (U.S. based)

TRAVEL: up to 5%

SUMMARY OF POSITION:

Product Assurance Analyst will play a critical role in ensuring the quality and usability of our software products. This individual will be responsible for testing, analyzing business requirements, and creating user-friendly training documentation. The ideal candidate has strong analytical skills, attention to detail, and the ability to communicate complex information effectively.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Quality Assurance (QA) Responsibilities:

• Develop, execute, and document test cases, test plans, SQL scripts, and scenarios to ensure software applications function according to user requirements.
• Collaborate with developers and product managers to refine software functionality, recommend improvements, and complete additional testing.
• Participate in continuous improvement initiatives to enhance software quality and testing processes.
• Work with stakeholders to gather, analyze, and document business requirements, bridging the gap between business needs and technical solutions.
• Support the development team by clarifying requirements, assisting in prioritization, and validating that solutions meet business needs through user acceptance testing (UAT).
• Maintain thorough documentation of testing processes, including application evaluations, testing methods, and implemented improvements.

Training Documentation Responsibilities:

• Organize and assist with creating and maintaining user guides, training materials, and FAQs for internal and external users.
• Develop step-by-step instructional content and video tutorials as needed.
• Work with cross-functional teams to ensure documentation is up to date with software changes.

Required Qualifications:

• 1+ years of experience in a QA or technical writing role.
• Proficiency in SQL for querying databases and analyzing data.
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
• Experience with QA tools (JIRA, Selenium, TestRail, etc.).
• Excellent analytical, problem-solving, and communication skills.
• Ability to write clear and concise technical documentation.
• Strong collaboration and organizational skills.

Preferred Qualifications:

• Bachelor’s Degree in Computer Science, Business, Information Technology, or related field or relevant work experience.
• Experience in the SaaS or enterprise software industry.
• Familiarity with automation testing frameworks.
• Prior experience conducting user training or instructional design.

Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York