Hybrid SWIFT Walk Up Service Technician - 2178 na KeyLogic

_{Overview
Position: Swift Walk Up Service Technician
Location: Albuquerque, NM
Salary Range: $27.88 per hour
Clearance: Clearable to Q}

_{KeyLogic is looking for a SWIFT Walk Up Technician. 
 
The SWIFT Walk-Up Technician services as the first point of contact for users seeking technical assistance. This role involves providing immediate support for hardware and software issues, troubleshooting technical problems, and ensuring a seamless user experience. The technician will work directly with users in a walk-up service environment, addressing a variety of IT-related inquiries and issues.} 

_{Responsibilities:}

<sub>The ideal candidate enjoys working with customers, posses a strong technical background, and is comfortable with a complex ever changing IT environment.
- Provide friendly and efficient in-person support to users experiencing technical difficulties with hardware, software, and network connectivity.
- Diagnose and resolve technical issues related to desktops, laptops, printers, and mobile devices.
- Assist with the setup, installation, and configuration of computer systems and peripherals.
- Maintain accurate records of support requests, resolutions, and user interactions in the IT ticketing system.
- Work closely with other IT team members to escalate complex issues and ensure timely resolution.
- Provide basic training and guidance to users on software applications and IT best practices.
- Assist in managing IT inventory, including tracking equipment and software licenses.
- Deliver exceptional customer service, ensuring a positive experience for all users.
- Resolve user technical issues on phones, chat, and backlog tickets as necessary.
- Occasionally travel to users to resolve their issues desk-side.
- Other duties as assigned.</sub>

_{Qualifications}

<sub>- Associates Degree in Computer Information Systems and 2+ years of relevant IT experience.
- In lieu of an Associates Degree: 5 years of relevant IT experience. Relevant IT experience includes PC support, diagnostics, troubleshooting, and repair experience, with strong knowledge of hardware, operating systems, and network settings.
- Must be a US Citizen
- Ability to obtain and maintain a U.S. Department of Energy Q security clearance
Required Skills:
- Demonstrate high levels of customer service & technical knowledge
- Possess experience with equipment & software installation & upgrades.
 
Desired Skills
- Bachelors degree in managing Information Systems or other relevant areas.
- CompTia Certifications, such as A+ or Network+ are desired.
- Microsoft Certifications, such as MCSA Windows is desired.</sub>