Hybrid Community Concierge na Columbia Residential

Job Title:                          Community Concierge

Pay Category:               Full-Time Hourly Non-Exempt

Report To:                        Community Area Manager

Job Summary:

The Community Concierge will serve as the Company’s representative by assisting guests, residents, and colleagues with the daily operations of the community.

Job Duties and Responsibilities:

• Prepare the community for receiving guests prior to the opening of the office in accordance with established procedures.
• Assist with the day-to-day operations and functions of the community such as answering the phones, taking service orders, and data entry.
• Follows up with residents to ensure satisfaction with completed service requests, addressing any outstanding concerns or needs.
• Conducts follow-up with new residents after move-in to confirm satisfaction and identify any additional support or service required.
• Provides information regarding the community and surrounding area.
• Conduct community tours for prospects to include presenting the amenities, model apartment home and vacant apartment home if available.
• Assist with marketing campaigns.
• Assist staff with lease-related documents, move-in and welcome packages.
• Assist the office staff with various duties as assigned.

Job Knowledge and Skills:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent administrative skills.
• Ability to function well in a high-paced and stressful environment.
• Proficient with Microsoft Office Suite or related Software.

Physical Requirements:

• May require prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Department Expectations:

The Community Concierge is expected to exemplify professional qualities, competencies, and a positive attitude by demonstrating a strong capacity, commitment, and passion for meeting team members’ needs in ways that add value and enhance staff satisfaction. Collaboration is essential, both within the team and with internal and external customers. Must uphold the highest standards of confidentiality, excellence, respect, responsiveness, honesty, and integrity, consistently reflecting the Company’s professional values through your actions.

This job description should not be considered all-inclusive. It is merely a guide of expected job duties and responsibilities. The duties and responsibilities described are not permanent and may be modified an any time. At the request of management, an employee may be asked to perform additional duties within the scope of our work with little to no advance notice.

Our Mission:

To provide quality and affordable housing for low-and moderate- income families.

To provide an environment for its team members to excel and be recognized and rewarded for their accomplishments.

To provide the principals and partners with a fair return on their effort and investments.

Our Core Values:

Culture of Excellence/Integrity/Responsibility/Responsiveness/Respect/Character