Job Title: Service Manager

Job Description:

Shape the future of mission-critical power solutions.
Trystar is seeking a highly skilled Service Manager to design, develop, and deliver custom-engineered critical power systems for some of the most demanding applications in the world. In this customer-facing technical role, you’ll work with Fortune 500 data centers, major utilities, hospitals, universities, and large commercial/industrial facilities - helping them safeguard operations with a wide breath of customized power solutions.

The Service Manager is responsible for overseeing the daily operations of the service team, ensuring that client services are delivered efficiently, effectively, and in alignment with company standards. This role involves managing a team of service coordinators and field technicians, maintaining relationships with third-party service providers, and ensuring seamless integration and management of the third-party network to meet client needs. The position plays a key role in process improvement, performance management, and maintaining high levels of client satisfaction.

We are looking for people who believe in our guiding principles and values of:

• Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
• Integrity – We’re honest, transparent, and committed to doing what’s right.
• Customer focus – We have relentless focus on our customers and their success.
• Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
• Play for each other – We’re a team. We show up for each other and we know that through teamwork we achieve greatness.
• Champion change – We know adaptation and improvement are requirements to survive and to thrive.
• Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.

What You’ll Do:

• Oversee the delivery of services to clients, ensuring that all services meet quality standards and client expectation
• Monitor service performance metrics and take corrective actions as needed to ensure high levels of client satisfaction
• Partner within Trystar to develop a successful Service Department through designing and executing on a team and customer-focused culture by finding the knowledge and skills to bridge operational gaps, creating optimal workflows, and aligning internal processes
• Responsible for building strong relationships with customers with face-to-face interaction, as well as building strong working alliances with internal departments to ensure proper management of the service lifecycle
• Manage relationships with third-party service providers, ensuring that they adhere to the company’s standards and contractual obligations
• Provide regular direction and coaching to field-based employees to ensure timely service to customers, increased service revenue, and implementation of best practices and optimization of efficient workflows

What We’re Looking For:

• Education Associate’s or Bachelor’s in Electrical/Mechanical Engineering, Electro-Mechanical; strong experience can substitute.
• Experience 5–10+ years in power generation/critical power field service, with 2–5+ years leading technicians or managing service operations (dispatch, scheduling, customer escalations).
• Strong working knowledge of NEC, and UL standards for: NFPA 110 (EPSS), NFPA 70/NEC, NFPA 99, UL 891, UL 1558
• Experience participating in, or managing field projects preferred

• Ability to manage team members at multiple locations
• Experience working within CRM, Excel, PPT, Word and other common business software tools

• Expected Travel: 20-30%

Why Join Trystar?

Trystar is at the forefront of the energy transition—designing and manufacturing innovative electrical power solutions that keep critical operations running. Our products are Made in the USA, built for reliability, and trusted in industries where downtime is not an option. You’ll be part of a fast-growing, highly collaborative team committed to safety, integrity, and delivering results.

We serve diverse industries—data centers, utilities, healthcare, entertainment, education, government, and large-scale commercial/industrial sectors—and we are continually evolving our products, systems, and services to meet future demands.

Together, we power the future.