Hybrid Sales Manager - Hotel at Arundel Preserve na Southern Management
Southern Management · Hanover, Estados Unidos Da América · Hybrid
- Professional
- Escritório em Hanover
GET TO KNOW SOUTHERN:
Southern Management is the largest privately owned property management company in the Mid-Atlantic region. We own and manage apartment communities, hotels, mixed-use and commercial properties, but our business is people. We empower our team members to do the right things, in the right ways, for the right reasons. Be part of something worthwhile. Be part of the Southern Difference. Join our team!
Southern Management is the largest privately owned property management company in the Mid-Atlantic region. We own and manage apartment communities, hotels, mixed-use and commercial properties, but our business is people. We empower our team members to do the right things, in the right ways, for the right reasons. Be part of something worthwhile. Be part of the Southern Difference. Join our team!
GET TO KNOW HOTEL ARUNDEL:
The Hotel at Arundel Preserve (Hotel Arundel) is the premier independent hotel in the BWIHanover market close to Columbia, Baltimore, Annapolis and Washington DC. As an upscale property with two unique full-service restaurants an extensive fitness center and indoor pool along with 12,000 sq. ft. of meeting space, it is perfect for both business travelers, leisure guests and groups. We also host high-end weddings and corporate events and focus on delivering highly personalized service to all of our guests. As a part of Southern, we focus on providing the same experience to our team members through personal engagement, a comprehensive benefit program and unmatched training and growth opportunities. We are looking for high-energy, personally motivated leaders to help us make the Southern Difference both internally and for our guests and visitors.
The Hotel at Arundel Preserve (Hotel Arundel) is the premier independent hotel in the BWIHanover market close to Columbia, Baltimore, Annapolis and Washington DC. As an upscale property with two unique full-service restaurants an extensive fitness center and indoor pool along with 12,000 sq. ft. of meeting space, it is perfect for both business travelers, leisure guests and groups. We also host high-end weddings and corporate events and focus on delivering highly personalized service to all of our guests. As a part of Southern, we focus on providing the same experience to our team members through personal engagement, a comprehensive benefit program and unmatched training and growth opportunities. We are looking for high-energy, personally motivated leaders to help us make the Southern Difference both internally and for our guests and visitors.
WHAT WE ARE LOOKING FOR:
The Sales Manager works closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Negotiates guest room rates and/or hotel services within approved booking guidelines.
WHAT WE EXPECT FROM YOU:
- Negotiate guest room rates and/or hotel services within approved booking guidelines
- Accurately produce and review all sales contracts, rate agreements
- Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients
- Actively prospect & qualify new business
- Arrange and conduct special events, site inspections and off-site presentations for potential clients
Participate in appropriate organizations, networking events and attend trade shows per market segment - Produce monthly sales related reports & sales forecasts for assigned areas of responsibility
- Assist in the Annual Marketing Plan and budget
- Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day
- Ensure unresolved incidents are reported to Manager/Supervisor
- Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Contribute to the team's success by accomplishing tasks and assisting with projects as needed
- Maintain knowledge and compliance with departmental policies, service procedures, and standards
- Availability during peak operating times, ie: Weekends, Holidays and Special Events
- Work as a team member to ensure our guests have the best possible experience
- Understand company's emergency procedures and be able to apply them when necessary
- Report any incidents, property damage or injuries immediately to Manager/Supervisor
- Attend department meetings and training sessions as necessary
- Support Southern Management's Mission, Vision, and Values
- Comply with all Southern Management's policies and procedures
- Perform various other duties as assigned by Manager and/or Superviso
Manager Specific
- Effectively manage staff through respectful communication, clear expectations, relevant training, productive coaching, holding regular team meetings, and appropriate performance management
- Lead by example, be a positive example for team in action and attitude
- Delegate work as appropriate, stating clearly objectives and time-line requirements
- Monitor and evaluate employees' successful completion of work
- Encourage effective teamwork
- Responsible management of department budget
- Work collaboratively with others to analyze and improve work processes
- Positive interaction with all levels of management and vendors
- Develop and adhere to annual action plan/ capital project list
- Have a disaster recovery system in place and in use
JOB KNOWLEDGE & SKILLS:
- Professional appearance
- Knowledge of hotel and food & beverage operations.
- Should be able to type at least 35 words per minute
- Delphi experience is a plus
- Excellent written and verbal communication skills
- Compute basic arithmetic and mathematical calculations
- Organized and detail oriented
- Excellent time management skills
- Excellent interpersonal skills
- Sound leadership and managerial skills
- Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
- Technical knowledgeable and competency in necessary systems and software:
- [Outlook, Word, Excel, accounting software, Roommaster, Seriousware, Visual One, Delphi, Meeting Matrix, etc.]
