Hybrid Front Desk Receptionist na Alliance Clinical Network

Overview: At Alliance Clinical Network we're people with a purpose, dedicated to advancing medical innovation and healing technology through groundbreaking research. We bring our energy and our passion to improving patient lives every day.

Summary: The Front Desk Receptionist is responsible for ensuring smooth office operations and delivering exceptional service to our patients, visitors and research staff. 

Essential Duties and Responsibilities: 

• Greet and check-in patients, visitors, and research participants in a friendly and professional manner.
• Answer questions regarding site location, services, programs, fees, payments and registration.
• Answer phone calls and direct them to the appropriate department or team member.
• Schedule patient appointments, coordinate follow-ups, and manage calendars.
• Verify patient information, update records, and assist with document management.
• Handle general office duties such as filing and data entry.
• Perform clerical work.
• Disseminate information to research staff.
• Coordinate the daily administration of doctors, staff, visitors, and patients at a research site location.
• Answer phones and in-person patient inquiries.
• Comply with all company policies, procedures, and conduct.
• Strictly adhere to confidentiality and compliance standards.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience: 

• High school diploma or GED, required.
• Additional administrative or healthcare-related certifications (preferred).
• Previous experience in a receptionist or administrative role, preferably in a healthcare or clinical setting.
• Strong administrative, organizational, and planning skills, required.
• Proficient in Microsoft Office Suite and other office management software.
• Bilingual, preferred.
• Friendly, patient, and professional demeanor.
• A proven ability to multi-task in a rapidly changing environment.