Hybrid Operations Systems and Data Manager na RePublic Schools

Description

Job Title: Operations Systems and Data Manager (OSDM)

Location: Preferably Nashville, TN, but Jackson, MS is an option

Reports to: Chief Operating Officer (COO)

Position Type: Full-time

Who We Are

RePublic Schools is a network of high-performing public charter schools in Nashville, TN, and Jackson, MS, dedicated to preparing scholars for college and beyond. We believe in creating schools where every scholar feels a deep sense of belonging and where staff are developed and supported to lead rigorous, engaging instruction.

At RePublic, we are committed to operational excellence—ensuring that our schools run seamlessly so educators can focus on what matters most: teaching and learning.

The Opportunity

The Operations Systems and Data Manager (OSDM) is a leadership role responsible for managing key student data platforms (e.g., PowerSchool, Infinite Campus, Clever, Google Admin) and ensuring data integrity and security in compliance with state and federal laws, including FERPA. The OSDM collaborates with vendors and internal teams to resolve system issues, optimize performance, and support staff training and system integration.

This role works closely with school teams and the CMO to improve operational systems related to student data, enrollment, attendance, and retention - including the codification, visualization, and elevation of core operational data. The OSDM also leads continuous improvements by conducting audits, identifying system gaps, and supporting the development of standard operating procedures (SOPs) to ensure systems are well-documented and aligned with organizational goals.

What You’ll Do

Platform, Systems, and Data Management (30%)

• Coordinate with enrollment and student data platform vendors and collaborate with school teams to resolve issues.
• Manage enrollment and student information systems (e.g., PowerSchool, Infinite Campus) to maintain accurate data on scholar entries, exits, and trends.
• Ensure system audits are in place to maintain data integrity and identify any gaps in the student data systems.
• Uphold data security standards in compliance with state and federal laws, including FERPA.
• Oversee the integration of new software and systems, ensuring they work smoothly with existing tools and meet operational needs.
• Manage and administer internal systems to ensure alignment with organizational goals and needs.
• Manage security access for operations platforms and systems.

System Support, Customer Service, Troubleshooting, and Improvement (30%)

• Troubleshoot and support school teams and CMO teammates with issues related to operational systems like PowerSchool, Infinite Campus, Clever, Google Admin Suite, and others.
• Collaborate with the IT vendor to resolve system-wide issues and ensure smooth functionality across platforms.
• Work with platform vendors to resolve issues related to specific software tools and platforms.
• Develop and maintain a "Help Desk" process, managing the internal ticketing system and escalating tickets as needed.
• Set high standards for customer service, holding the IT vendor and platform vendors accountable for performance.
• Continuously identify and recommend improvements to technology support services and processes.
• Organize and lead training sessions for staff on new and existing platforms, ensuring everyone is confident in using the systems

Enrollment Operations (25%)

• Regularly roll up and share enrollment data, including progress to goal for re-enrollments, new applications, and completed registrations, with the Experience Team.
• Develop systems to track key enrollment data such as retention rates and applicant-to-enrollment conversions.
• Collaborate with operational vendors (e.g., transportation companies) by providing necessary data, such as transportation details, to support their services and ensure smooth logistics across the network.

Collaboration and Leadership (15%)

• Support CMO departments with access to and reporting of data in support of organizational goals and strategies, including data on attrition, retention, enrollment, attendance, and chronic absenteeism.
• Work closely with schools to create equitable and efficient practices and systems that align with school goals and mission.
• Collaborate with platform vendors to ensure proper integration of systems for enrollment and student data management.

Qualifications

Qualifications
A Data-Driven Problem Solver

• You have a knack for identifying operational challenges and transforming them into opportunities to improve system performance.

• You work well under pressure, maintaining calm in high-stakes situations and quickly coordinating teams to resolve issues with platforms like PowerSchool, Infinite Campus, and Clever.

A Systems Innovator

• You understand that operational systems are foundational to the success of the organization and its mission.
• You proactively identify gaps in systems, conduct thorough audits, and continuously refine processes to ensure they support equitable access to education and maximize operational efficiency.

A Collaborative Leader

• You thrive in cross-functional spaces, partnering with both school teams and central office staff to ensure alignment between technology systems and school priorities.
• You build relationships across the network, listening to feedback from all levels to create solutions that support the organization's overall goals.

A Service-Oriented Partner

• You prioritize exceptional customer service, ensuring school teams and vendors receive the support they need to resolve system issues.
• You lead the development of streamlined support processes and hold vendors accountable to high standards, ensuring smooth system functionality across all platforms.

A Detail-Oriented Professional

• You have a strong attention to detail, ensuring all systems and data entries are accurate and aligned with organizational goals.
• Your meticulous approach helps prevent errors and ensures that every process and report is thoroughly reviewed and error-free, providing a solid foundation for decision-making.
• You proactively identify discrepancies and address them before they impact the broader operational systems.

Qualifications

• A bachelor’s degree with a preference for a graduate degree in a related field.
• 3+ years of experience managing student data systems, preferably in a K-12 environment or education-related setting
• Familiarity with and proficiency in Microsoft Excel, Google Admin Suite, Clever and student information systems (e.g., PowerSchool and Infinite Campus
• Experience working with external vendors and managing system integrations is preferred.
• Strong attention to detail with a commitment to data accuracy, security, and compliance with FERPA and other educational regulations.
• Proven experience in developing and maintaining documentation systems and standard operating procedures (SOPs) to ensure efficient and accurate processes across the organization.
• Excellent project management, communication, and relationship-building skills

Why You’ll Love Us

Compensation and Benefits:

• Competitive salary aligned with experience and local district benchmarks.
• Comprehensive benefits package, including family planning benefits, mental health support, and paid time off.

Professional Development:

• Access to leadership development programs and career advancement opportunities.

Our Culture:

• A team-oriented, equity-driven environment where your voice matters.
• A commitment to diversity, equity, and inclusion, with a focus on creating spaces where all identities are honored and celebrated.