Hybrid Technology Support Analyst na Hantec Markets

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Hantec Markets has been a steadfast presence in the global trading industry for over 30 years, earning trust and recognition for our commitment to transparency, reliability, and client success. Established in 1990, we provide traders with a secure environment and a comprehensive suite of CFD products, including forex, commodities, and indices, all supported by cutting-edge technology, educational resources, and exceptional service.

As we continue to expand our global presence, we are seeking an experienced Head of IT to lead our technology strategy, infrastructure, and security operations. This is a senior leadership role with a critical impact on ensuring Hantec Markets' IT systems remain secure, efficient, and scalable to support our growing business.

Role: Technology Support Analyst
Location: London

We are looking for a proactive and skilled Technology Support Analyst to join our London team. This role is key to ensuring smooth operations across our IT infrastructure, providing hands-on support, and optimising systems to meet the evolving needs of the business. The successful candidate will have strong experience in IT support and systems administration, with expertise across cloud services, Microsoft 365, VDI, and user support.

Key Responsibilities:

• Technical Support: Deliver Tier 1 and Tier 2 support for hardware, software, and network issues. Resolve incidents and service requests via phone, email, and in person.
• Cloud Infrastructure: Administer and maintain cloud-based servers, monitor system performance, and manage backup/recovery solutions.
• Virtual Desktop Infrastructure (VDI): Support setup, deployment, and troubleshooting of virtual desktops and applications.
• Microsoft 365 Administration: Manage user accounts, permissions, and licenses; provide support for Outlook, Teams, SharePoint, and OneDrive.
• Active Directory: Administer user accounts, groups, and policies, ensuring efficient directory management.
• VoIP Systems: Configure, maintain, and troubleshoot VoIP systems, including call routing and user support.
• CRM Support: Provide technical support, configuration, and troubleshooting; assist with training and documentation for users.
• System Security: Support compliance with IT security standards, implement security protocols, and maintain protective tools.
• Documentation: Develop and maintain technical documentation, user guides, and troubleshooting resources.
• Continuous Improvement: Identify and recommend opportunities to enhance IT systems, processes, and support workflows.

About you:

• Proven experience in IT support and systems administration.
• Strong knowledge of Microsoft 365, Active Directory, and cloud environments.
• Hands-on experience with VDI and VoIP solutions.
• Familiarity with CRM systems and end-user support.
• Strong problem-solving skills with a customer-focused approach.
• Excellent communication and documentation abilities.
• A proactive mindset, eager to suggest and implement improvements.

What Hantec offers in return:

• Competitive compensation
• Annual Leave: 22 working days, 1 additional day of annual leave for each year of service with the company (capped at 25 days); excluding bank holidays
• Life assurance plan (including 24/7 online GP appointments, Mental health support, nutrition advice, fitness plans, second medical opinions and health checks)
• Employee of the Quarter Program – with Certification and Prize
• An opportunity to grow and establish a long-term career
• Inclusion in the annual discretionary bonus pool
• Company Pension