Hybrid Operations Assistant na Ag Technologies, a Duncan-Parnell company

Ag Technologies, a Duncan-Parnell company, was founded in Cordele, Georgia, in 2003. Ag Technologies was born from the needs of local farmers seeking guidance in the emerging field of precision agriculture. Our journey, rooted in the late ’90s, combines a deep passion for agriculture with cutting-edge technology. As part of the global Vantage Network of Technology Service Providers since 2016, we blend local expertise with global innovations. 

Our mission is to create an environment that empowers clients to confidently implement precision agriculture technology solutions. Join us in shaping the future of farming with clarity and confidence.

Job Overview

The Operations Assistant is a multi-functional position responsible for providing sales and administrative support to customers, Ag Technologies Sales & Technical Specialist, and the local branch operation. The core functions consist of opening and closing store operations each day, processing orders from customers and outside Sales via phone and email, answering phones, submitting warranty claims, and helping with shipping and receiving. The top priority overall is delivering superior service to external and internal customers in a manner that exceeds expectations. 

EXAMPLES OF DUTIES 

• Open and close the office each day according to the posted hours of operation.
• Receives the public, operates the telephone system, serves as a key communicator and coordinator relating to essential operations of the office. 
• Process orders for equipment, supplies and other items using the P21 ERP system. These orders may originate from: Walk-in and phone-in customers via the front counter, Ag Technologies Online Store, Ag Technologies Sales and Technical Specialists' and other Ag Technologies team members.
• Assist the Warehouse/Inventory Manager in receiving  and ordering inventory in the P21 ERP system.
• Processes warranty claims submitted by Sales and Technical Specialists.
• Monitor and maintain office supplies and office equipment for the Ag Technologies corporate office.
• Ensure the office public-access areas are maintained in a clean, presentable, and safe manner at all times.
• Performs other sales, operational, and administrative support duties as requested by the Operations Manager. 

MINIMUM QUALIFICATIONS 

Necessary Knowledge, Skills and Abilities

• Dependable, motivated self-starter who demonstrates a strong work ethic, positive “can-do” attitude, and service orientation toward satisfying the needs of internal and external customers.
• Personal accountability for words, actions, behavior, and performance on the job.
• Excellent listening, interpersonal, verbal, and written communication skills.
• Ability to interact positively, professionally, and courteously with customers, co-workers, suppliers, and others.
• Excellent organization and time management skills with the ability to multi-task, self-prioritize, meet deadlines, and follow-up in a timely, professional manner.
• Strong attention to detail and ability to work consistently with accuracy.

Education and Experience

• High school diploma or equivalent is required, college degree is a plus.
• Experience in a technical sales or support role is desired.
• Proficiency with MS Windows and Office applications, including Word, Excel, and Outlook.
• Knowledge of MS Teams, Salesforce CRM, and P21 (Epicor) ERP is a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• While performing the duties of this job, the employee is frequently required to sit and walk and talk or hear, and use hands to operate objects or tools; and reach with hands and arms.  The employee must occasionally climb, balance, stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/ or move up to 30 pounds and occasionally lift and/or move up to 70 pounds.

BENEFITS: 

• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and Holidays
• Paid Parental Leave

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities