Hybrid Lead Scheduler & Intake Coordinator na Alphapointe

As part of its mission, Alphapointe provides preferential hiring to people with vision impairments (legally blind).

Alphapointe is a non-profit agency whose mission is to empower people with vision loss to achieve their goals and aspirations. Alphapointe offers a great working environment that's both challenging and satisfying as well as an array of benefits including medical, dental, vision and life insurance, short and long term disability, vacation and sick time, paid holidays and flexible spending options as well as a generous 401(k).

Job Summary

The Scheduler & Intake Coordinator will serve as the primary point of contact for scheduling and intake activities for both Alphapointe�s Vision Clinics and Comprehensive Rehabilitation Services (CRS) and Life Skills Training Center. This position will work within the organization�s electronic health record (EHR) to manage patient and client schedules, coordinate reschedules, perform comprehensive intakes, and maintain accurate documentation. The role also supports occupational therapy (OT) and occupational therapy assistant (OTA) home visit scheduling and may develop streamlined scheduling processes to improve efficiency. The Coordinator will actively identify trends, recommend improvements, and help advance Alphapointe�s reach in both clinical and training services. Pay for this role is $18-$22/hour depending on experience.

Key Responsibilities

Scheduling & Coordination

• Manage patient and client appointment scheduling within the EHR for Vision Clinics, CRS, and Life Skills Training Center.
• Reschedule appointments as needed and coordinate follow-up communications.
• Assist OT and OTA teams in organizing home visits, developing an efficient scheduling model that ensures ease of coordination.
• Ensure all appointments are scheduled in alignment with provider and instructor availability.

Intake & Documentation

• Conduct comprehensive intake interviews with patients and clients, collecting medical, personal, and program-related information.
• Maintain accurate and up-to-date records in the EHR and other internal systems.
• Verify eligibility for programs and services, ensuring completion of required forms and consents.

Quality Improvement & Communication

• Track scheduling and intake trends, identifying opportunities for process improvements.
• Communicate proactively with providers, instructors, and administrative staff to resolve scheduling conflicts.
• Collaborate with leadership to enhance the patient and client experience and expand program reach.

Administrative Support

• Assist with data entry, reporting, and appointment reminders.
• Support special projects related to program outreach, scheduling efficiency, and service delivery optimization.

Qualifications

• High school diploma or equivalent required; Associate�s degree preferred.
• Two years of experience in scheduling, patient coordination, or healthcare administration, preferably in a clinic or rehabilitation setting.
• Proficiency in EHR systems and Microsoft Office Suite. Experience in Athena EHR preferred.
• Excellent communication, organizational, and time-management skills.
• Ability to work effectively with diverse populations, including individuals with visual impairments.
• Strong problem-solving skills and attention to detail.

Additional Information

• This position requires consistent on-site presence during normal work hours.
• Training will be provided on Alphapointe�s EHR and intake processes.
• The role may require occasional support for community outreach or program-related events.

Alphapointe is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran