Hybrid Head Teller na Hebron Savings Bank

POSITION TITLE:                               Head Teller

DEPARTMENT:                                  Branch Operations

ACCOUNTABILITY:                           Branch Manager

Scope of Responsibility:  The primary responsibility of the Head Teller is to coordinate with the Branch Manager and Assistant Branch Manager in managing the branch location, including; the direct supervision of all teller line staff, providing customers with full bank services, promoting growth & profitability of the bank by developing positive customer relations, and ensuring that bank procedures and safety policies are followed.

Duties & Responsibilities:                                                                                                                                           

• Ensures customers are served promptly and efficiently in accordance with established bank policies and procedures;
• Maintains comprehensive understanding of all bank products and services; assisting customers with account maintenance, research, check orders, wire transfers, safe deposit boxes, instant issue debit cards, notary services, or other services as needed, including opening new accounts; 
• Serves as branch vault attendant, to include monitoring branch cash level, preparing and receiving branch currency shipments. May be responsible for submitting the Cash Monitor sheet monthly;
• Maintaining the accuracy and security of all negotiable items, such as cashier checks.
• Continually serves as mentor for the teller line staff, utilizing opportunities to coach and cross-train. Sustains open lines of communication with teller line staff to provides timely and beneficial feedback aiding in their development. Coordinates with Branch Manager and Assistant to provide timely and appropriate corrective/disciplinary action when necessary;
• Works with Branch Manager and Assistant Branch Manager to coordinate the scheduling and activities of the teller line staff by assigning work, answering questions, solving problems, helping with complex transactions and sensitive customer relations issues, explaining policies and procedures, and so forth; 
• Performs other duties on a regular basis to facilitate branch harmony and teamwork; this includes: running a teller drawer, balancing the ATM and cash dispenser, and branch supply orders; 
• Maintains comprehensive knowledge on bank policies, procedures, including BSA reporting, to ensure clear communication and understanding by all teller line staff members; 
• May conduct audits along with Branch Manager and/or Assistant to ensure branch personnel are properly following bank procedures and policies as expected;
• Works with Branch Manager and Assistant to ensure branch staff remains fully trained and up-to-date on security procedures and policies;
• Works with Branch Manager and Assistant to ensure the branch and equipment are properly maintained to safeguard against financial loss to the bank or personal injury to customers or employees;
• Participating in required compliance training and insuring compliance with all regulations that apply within the scope of the position. Supervisors have day-to-day oversight responsibility for ensuring compliance with regulatory laws as they relate to functions within their departments;
• Maintains comprehensive knowledge of bank policies, procedures, including BSA training, to ensure branch operates in compliance at all times;
• Performs other duties necessary to meet the goals and objective of this position.

Contacts & Relationships: The individual in this position will work closely with the Branch Manager, Assistant Branch Manager, branch employees and administrative department personnel for the purpose of accomplishing the tasks above.  

Knowledge, Skills & Experience:

• Excellent customer service skills;
• One – two years banking experience;
• Positive professional leadership/supervisory ability;
• Trustworthy and act with integrity
• Demonstrated reasoning and problem-solving aptitude, and ability to remain calm and clear-headed;
• Excellent verbal communication skills

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to sit or stand for prolonged periods, reach with hands and arms, stoop, kneel or crouch.  The employee must occasionally lift and/or move up to 15lbs. Vision abilities required include close vision, distance vision, and peripheral vision. Employee will need to be able to do close up paperwork and view computer screens.   

EEO Statement: Hebron Savings Bank provides equal employment opportunities to all employees and applicants without regard to unlawful considerations of race, creed, color, national origin, nationality, ancestry, age, sex, familial status, marital status, domestic partnership, affectional or sexual orientation, gender identity or expression, liability for military service, mental or physical disability or perceived disability, and any other classification protected by applicable state and federal laws.  Reasonable accommodation is available for qualified individuals with disabilities, upon request. 

Hebron Savings Bank expressly prohibits any form of workplace harassment or unlawful discrimination against individuals on the same basis as outlined above. 

Job Classification:           Non-exempt