Hybrid Thrift Store Manager na Heartlinks

Job Description Summary

This position provides supervision, oversight and management of Hobs operations to generate revenues to support Heartlinks. The Thrift Store Manager manages staff and volunteers, oversees sales, donations of merchandise, promotion of the store in the community, and internal fiscal controls. As Store Manager, they are responsible for ensuring the staff provide great customer service as well as monitoring the financial performance of the store.

Essential Job Functions/Responsibilities 

1. Develop and implement written procedures for store operations, including opening, and closing the store; procedures for accepting, sorting, pricing donations; security procedures for staff and volunteers.
2. Handling of cash, sales, gift cards, vouchers, deliveries/pick up coordination, and other relevant procedures as needed. 
3. Oversees the processing of donated items, manages the rotation of items and the disposal of donated items in a timely fashion. 
4. Processes include sorting; tagging, displaying and disposing of donated items, providing leadership to staff and volunteers; sets standards for merchandise and communicates it.
5. Manages supply inventory, completes purchase orders as necessary and monitors all invoices.
6. Experience with “point of sale,” computerized sales and inventory systems.
7. Contributes to the development of annual revenue projections and meets financial goals. 
8. Understands budget management, controls petty cash expenditures. 
9. Maintain and increase knowledge of resale, thrift, consignment and retail trends through daily reading (e-mail list serves, publications) and participation in webinars, staff meetings, and periodic offsite trainings.
10. Meets periodically with other thrift shop managers for networking.
11. Participate in training required by accreditation standards, plus performance and quality improvement efforts.
12. Attend manager/staff meetings and keep store personnel informed of new policies and directives.  
13. Ensures all store maintenance is accomplished. 
14. Ensures staff assignment, breaks, PTO (vacation, sick, personal leaves, etc.) Are scheduled.
15. Training, supervising, discipline and appeasing staff & volunteers (assistant manager, third key, cashiers, donation door attendant, drivers, driver assistant, sorters, front desk/dispatcher, among others). 
16. Managing budgets and maintaining statistical and financial records. 
17. Create and maintain overall store presentation.
18. Motivates and inspires the team to achieve store productivity goals.
19. Knowledgeable of and ensures compliance with all company policies and procedures, as well as legal requirements.
20. Verifies bank deposits and cash drawers at close of business and responsible for communicating over/shorts to accounting.
21. Be available to customers and provide prompt and accurate checkout, ensures opening of second register as needed to ensure short wait times to checkout. 
22. Direct oversight of opening and closing procedures by delegated staff. 
23. Knowledge of company and store policies and procedures.
24. Evaluate procedures and make recommendations for increased efficiency, savings, and cost reductions.
25. Provide leadership to staff and promote effective communication on all levels.

Position Qualifications:

1. Proficiency in the use of word processing, databases, spreadsheets, e-mail, social media, presentations, in particular Microsoft Office. 
2. Minimum three years of experience in retail management experience. Ability to maintain a flexible work schedule, including weekends and evenings. 
3. Ability to communicate effectively both orally and in writing. 
4. Demonstrated organizational skills and the ability to manage multiple priorities. 
5. Problem solving and resolution skills with individuals and groups. 
6. Must be able to lift up to 50 pounds, stand, reach, climb, balance, and be on their feet for extended periods of time. 

Benefits:

Full-time employees are eligible to enroll into:

• Healthcare plans, i.e. medical, dental and vision.
• 401(k) retirement plan, up to 5% match after one year of employment
• Term-Life Insurance with $10,000 worth of coverage at no cost to the employee and with the option to enroll in additional insurance.