Homeoffice P & C Liability Supervisor na Davies
Davies · Lakewood Ranch, Estados Unidos Da América · Remote
- Junior
Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
We are seeking an experienced P & C Liability Supervisor to lead our liability claims team. This role combines hands-on claims expertise with leadership responsibilities, ensuring claims are handled accurately, efficiently, and in compliance with applicable laws and company standards. You will mentor adjusters, oversee daily operations, and serve as a point of contact for escalated inquiries and complaints.
Key Responsibilities
- Perform initial review of loss notices to identify potential coverage or liability issues.
- Ensure proper handling of claims through routine diary reviews and ongoing interaction with adjusting staff.
- Conduct quarterly audits to assess quality, accuracy, and compliance in claims handling.
- Properly research and resolve “No Record Mail” items.
- Maintain excellent working knowledge of applicable liability laws and regulations.
- Supervise and support adjuster staff and team assistant.
- Provide training via direct coaching or assignment to Senior Adjusters for skill development.
- Design, implement, and update training regimens for new and experienced employees.
- Monitor compliance with continuing education (CEU) requirements for adjusters.
- Ensure appropriate vacation coverage for adjusters to maintain workflow.
- Serve as the point of contact for telephone calls from claimants, policyholders, or third parties requesting to speak with an adjuster’s supervisor.
- Handle complaints professionally, ensuring timely resolution and proper documentation.
- Keep the Claims Manager informed of personnel matters, performance concerns, and operational challenges.
- Work closely with management and senior staff to identify process improvements and implement best practices.
- Stay current with industry trends, legal developments, and state-specific liability rules.
Skills, knowledge & expertise
- Bachelor’s degree in business, insurance, or related field preferred; equivalent experience accepted.
- Minimum 5 years of P&C liability claims experience, including 2+ years in a supervisory or leadership capacity.
- Strong knowledge of liability laws, coverage interpretation, and claims processes.
- Proven ability to train, mentor, and evaluate staff performance.
- Exceptional communication, problem-solving, and organizational skills.
- Proficient in claims management systems and Microsoft Office Suite.
Benefits
Benefits
At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:
- Medical, dental, and vision plans to ensure your health and that of your family.
- A 401k plan with employer matching to help you build a secure financial future.
- Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
- Paid holidays.
- Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.
Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.
