- Professional
- Escritório em Clayton
Primary Location
Job Description Summary
About the Role
Service Stream’s Utilities division are currently seeking a Works Coordinator to join our growing company. The Works Coordinator plays a critical role in ensuring the safe, efficient, and timely dispatch of field personnel to service calls, maintenance activities, and emergency response related to gas utility operations. This position requires strong organizational, communication, and technical skills to coordinate daily operations, maintain compliance with safety and industry regulations, contractual requirements and support reliable gas service delivery.
Nature of position: Permanent, Full Time
Location: Clayton, VIC
Reporting Line: Performance Lead
Key Responsibilities
- Monitor work queues and prioritise service and trouble orders, including gas leaks, emergency shutoffs, customer requests, meter installations, turn-ons, and repairs.
- Dispatch field technicians based on availability, proximity, and urgency of work, ensuring timely and compliant response.
- Maintain visibility of field technician locations and job statuses to optimise workforce utilization.
- Record all dispatch activities accurately, including dispatch times, technician responses, and service outcomes.
- Communicate clearly and consistently with field crews to ensure adherence to site attendance time frames, safety protocols and customer requirements.
- Ensure availability on a fortnightly rotating roster, encompassing early (6:30 AM – 2:30 PM) and late (10:00 AM – 6:00 PM) shifts.
- Analyse workforce trends, volumes and operational data to forecast demand and recommend process improvements.
- Ensure clear communication between dispatch, scheduling, field teams, and management to streamline operations
- Perform SAP administrative tasks, including order creation, order completion and system updates as required
- Provide administrative and operational support to administration and scheduling as needed.
- Manage inbound calls from clients and service providers, providing work order ETAs, work order outcomes, technical updates while maintaining high-quality customer service.
- Monitor key performance indicators (KPIs) related to dispatch efficiency, workforce utilization, and service delivery.
- Ensure compliance with all safety regulations, environmental standards, industry codes and best practices.
- Assist the Performance Lead in managing workforce operations, providing insights into workload volumes, distribution and operational challenges
- Support leadership in fostering a high performing collaborative team environment.
- Perform other administrative tasks as required from time to time
About You
- Experience in scheduling and/or dispatching
- Strong analytical and problem-solving skills
- Knowledge of gas distribution processes including service order and trouble order management
- Ability to interpret data and develop
- Excellent communication and stakeholder management skills
- Experience in gas distribution industry
- Exceptional organisational and time management skills.
- Strong written and verbal communication skills
- Proficiency in Microsoft Office Suite and other relevant software.
- Proficiency in SAP systems preferred
About Us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.
Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.
Department
How to Apply
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
