Hybrid Desktop Support na Northwest Center
Northwest Center · SeaTac, Estados Unidos Da América · Hybrid
- Junior
- Escritório em SeaTac
Northwest Center is now hiring for a Desktop Support position!
The Desktop Support will serve as the first point of contact for technical assistance within the Northwest Center environment, supporting hardware, software, and network-related issues. This role emphasizes delivering responsive, customer-focused solutions by addressing service requests, resolving technical problems, and ensuring timely issue resolution.
Candidates must be able to travel to various Northwest Center locations as needed and demonstrate a positive, team-oriented disposition. A broad IT generalist background is required, along with a strong desire to grow and adapt across the organization’s diverse IT infrastructure.
Location: SeaTac, WA
Schedule: Monday – Friday, 8 AM – 5 PM
Wage Range: Starting Range: $27.25 - $30.28 Full Range: $27.25 - $33.31
Benefits:
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- 7 Paid Holidays + 1 Day of Floating Holiday; 3 Floating Holiday days annually after one year
- Transportation Benefit Options: Company-Provided Orca Pass with Unlimited Use OR Transportation Benefit of $50 per month
- Parental Leave & Paid Compassion Leave
- Retirement 401(K) with a company match
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Opportunity to become a mentor or mentee through NWC’s Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
Essential Duties:
- Provide immediate and ongoing support for employee requests related to laptops, desktops, phones, and tablet-based systems.
- Providing technical support both remotely and in-person in SeaTac and at our location in the South Lake Union area.
- Monitor and respond to helpdesk calls, emails, and voicemail-generated tickets as the primary point of contact.
- Assist with data backups and records retention activities to ensure secure and reliable information management.
- Collaborate effectively across the IT team and with other departments and divisions within Northwest Center.
Requirements:
Education
- High school diploma or equivalent required
- IT certifications preferred
Experience
- 0–2 years of experience in a technical support or IT helpdesk role
- Basic experience with Microsoft operations systems, software, and 365 environments
- Familiar with basic computer and network hardware, and have the ability to perform technical services of low complexity
- Basic understanding of computers and printer troubleshooting
Skills and Abilities
- Strong communication and customer service skills with the ability to work harmoniously with a diverse workforce
- Able to work independently and respond quickly to support needs
- Effectively demonstrates high expectations to create an environment to promote accountability and high-quality performance
- Demonstrated professional work ethic and a high level of integrity dealing with confidential company and user information
Northwest Center is committed to offering reasonable accommodation to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].
At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
We believe that curiosity and critical thinking are essential to dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.
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