Hybrid Community Health Outreach & Enrollment Supervisor na None

Position Summary:

The Community Health Outreach Supervisor will focus on building relationships, educating the community, promoting health programs and guiding patients on insurance and non-insurance options.  The supervisor will develop and implement outreach strategies, connect with community organizations and healthcare providers.

Responsibilities: 

• Schedule, performance manage, mentor and train direct reports in alignment to company goals, mission, vision and core values. 
• Partner with recruitment to staff TAPM’s outreach team.
• Manage and coordinate activities of TAPM’s outreach programs including in-reach events, health screenings, and other requests for organizations, businesses, and municipalities to attract patients and delegate tasks to direct reports
• Oversee program coordination, marketing, communications, program delivery, tracking and metrics.
• Produce local reports on programs performance and provide feedback to management.
• Obtain and negotiate contractual agreements with local resources in partnership with COO, CFBDO and CEO
• Assists in provider-patient care relationship building. 
• Participate and maintain required trainings to engage the patient population.
• Represents the organization at local community meetings including but not limited to: NC Works Partners Meeting, Guilford Community Care Network, Housing coalitions, Partners Ending Homelessness, etc. 
• Foster and maintain relationships with community organizations, healthcare providers and other stakeholders as needed.
• Oversee outreach events, timelines, deliverables and ensuring outreach events are operated effectively.
• Collaborate with quality improvement department for monthly quality initiative focus areas to assist with making patients aware.
• Collaborate with practice administrators and sites to encourage patients to participate in my chart for easier patient access and care.
• Collaborate and Coordinate in reach events with PHP’s(primary health plans) to provide our patients with information regarding their plans.
• The ability to complete and process TAPM sliding fee scale applications and train others as needed.

Gain full understanding of GCCN eligibility application and train the team accordingly.