Hybrid Technical Captionist-All Levels na Rochester Institute of Technology

• Access Services
  • Provide real-time captioning services to  pilot and implementation testing of captioning solutions, including but not limited to solutions developed by the NTID Center on Access Technology. Produce rapid and accurate translation of spoken information, to be simultaneously viewed by students and other consumers as needed in a variety of live settings (classrooms and other educational settings, workshops and presentations, demonstrations, etc.).
  • Use consumer feedback to assess effectiveness of service provided, and to recommend product improvements and enhancements.
  • Prepare for captioning assignments (gather and review relevant materials) to ensure clear understanding and translation of information. Proofread and edit transcripts (content, grammar, punctuation, and spelling) to ensure accuracy of information before distribution.
  • Assist with and adapt communication to facilitate understanding between hearing and deaf individuals.
• Participate in the design, testing, and maintenance of CAT products and technology.
• Provide technical and user support for captioning solutions. Analyze and respond to questions or concerns involving software and hardware issues, and training, and system implementation. Follow up as needed and document bugs and other technical issues for development team review/investigation.
• Represent NTID CAT on internal and external projects to support the continuous improvement of access technologies and develop captioning best practices and standards on a broad scale.
• Must be able to work hours that correspond to service requests, including occasional evenings.
• Attend ASL classes, if able, to better facilitate communication with individuals who are deaf and hard of hearing.

• HS/GED
• Associates degree or Equivalent experience
• Technical Captionist 1 position
  • 117H. Salary Range $20.04-$33.57
  • Does not require prior captioning experience.
  • Minimum typing speed of 65 wpm required.
• Technical Captionist 2 position
  • 118H. Salary Range $21.95-$36.77
  • Requires 2-4 years of captioning experience.  

• Required to sit or stand for the duration of an event (up to 90 minutes).
• Ability to troubleshoot hardware and software problems in high-pressure settings.
• Ability to transport laptop and peripherals (up to 15lb.) to/from assignments.

• Ideal candidate will have some or all of following skills and experience:
• Excellent writing and communication skills
• Excellent organizational skills
• Excellent problem solving and analytical skills
• Demonstrated commitment to maintaining project and assignment information confidential
• Comfortable working in setting with diverse populations and modes of communication
• Accustomed to working with computers and new technology
• Ability to work independently under moderate supervision

• Operational knowledge of captioning systems and technologies, as well as captioning practices and procedures.
• Excellent critical thinking skills for analyzing information and providing solutions. For example, ability to delineate between routine bugs and issues, and unique, infrequent, or large-scale issues.
• Strong multi-tasking ability. Able to listen, read, and type while maintaining high level of accuracy.
• Ability to consistently perform routine tasks, and apply innovation and creativity to resolve impromptu or persistent technical and situational issues.
• Ability to coach/mentor others related to captioning technology and systems implementation.

As a member of the RIT community, you'll receive a comprehensive employee benefits package that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).