Hybrid Customer Service Representative / Dispatcher na Unlimited Service Group
Unlimited Service Group · Centennial, Estados Unidos Da América · Hybrid
- Junior
- Escritório em Centennial
- Customer Service: As a Customer Service & Dispatch Associate, most of your day will be spent in an office environment communicating with customers, technicians and other internal teams by phone, email, text or web-based systems.
- Data Entry: Enter service requests into field service management system. Update customer, contact and ticket information in customer relationship management system.
- Dispatch & Scheduling: Prepare schedules and routes based on location and service urgency. Ensure service locations are ready for technician visits.
- Work Order Management: Continuously monitor the status of work orders including SLAs (service level agreement or contractual response times), resolve scheduling issues, and coordinate with other internal departments when work orders are delayed.
- Must be 18 years of age.
- Completion of a satisfactory background check and drug screen required.
- Experience in dispatch, customer service and/or restaurant management is a plus
- Intermediate experience in Microsoft Office (Outlook, Excel, Word, Teams) and Microsoft Windows based software environments
- The best candidates will have at least 2 years of related customer service or dispatch experience to accelerate our on-the-job training processes
- Exceptional work ethic and attention to detail
- The ability to multi-task, think critically, and adapt
- Strong organizational and time management skills
- Ability to work independently with minimal direct supervision
- Strong communication skills, both verbal and written
- Pay Range: $20.00 - $26.00 per hour based on experience.
- Schedule: While PriorityOne Group operates 24 hours a day, 7 days a week, we generally schedule our Customer Service & Dispatch Associates in 8-hour shifts Monday to Friday between 7:00am and 5:00pm. We are willing to consider a Tuesday to Saturday schedule to expand our customer service team available hours.
- Benefits: Medical, Dental, and Vision insurance, Paid time off (PTO), 401(k) with company match, On-the-job training and development opportunities.
- Town Shares Program: Enjoy the benefits of our Town Shares Program, giving you the opportunity to share in the long-term financial success of our company as you grow with us!