Hybrid Coordinator, Patient Financial Services na Magruder Hospital

Improving Lives Together

Magruder Hospital offers competitive wages with a comprehensive benefit package available to both full-time and part-time employees. We provide a full health plan and generous time off that includes Holidays, Vacation, Sick, Personal, and even your Birthday!  Our culture and family friendly work environment truly set us apart- apply today for an opportunity to join our team and help serve this great community!

Provides daily oversight, direction and assistance to Patient Financial Services (PFS) staff. Assists in development and implementation of current and future strategies to bill customers, process payments, minimize bad debt, improve cash flow and manage the overall health of Magruder’ s receivables. Acts as a liaison between the PFS and Clinic Operations staff.  Assists the Director with recruiting, interviewing and provides recommendations for hiring, promotional, discipline and/or termination decisions and helps direct the work of all PFS staff.

Essential Duties & Responsibilities:

• Oversight of PFS staff duties.
• Assists to develop strategic plans and programs for PFS to ensure that goals and objectives are properly defined and clearly established.
• Develop, maintain, and administer policies and procedures for departmental functions that are consistent with and reflect the objectives of the broader hospital policies and procedures; develops, revises, and eliminates departmental forms as needed.
• Assist billing staff in all aspects of billing (demographic entry, charge entry, determination of errors, collection, and submission).
• Oversees PFS staff in handling patient relations.
• Assist to enhance and standardize department work-flow processes to assist in achieving consistency in maintaining the success of department goals.
• Assist to develop solutions within the hospital host system and claims scrubber to help minimize or prevent delays, backlogs, and bottlenecks.
• Monitors and analyzes management information reports to identify variances in billing productivity and reimbursement performance. Recommends corrective action to address deficiencies.
• Assist with management of charge processing issues.
• Works with Clinic Ops Director, Managers and HIM to enhance workflow and accuracy of physician billing.
• Assists to create and provide education in regards to revenue cycle to the physician's office front-end staff.
• Works with vendors for claim processing, statements, pre-collection, and collection.
• Sits on Magruder RCAT, Revenue Cycle Team meetings.
• Orients, trains, evaluates and monitors on-the-job performance for all staff within the department; assist in timely completion of performance reviews; assist in plans and implements staff development activities; motivates staff and maintains a high level of morale among department personnel by fostering a sense of teamwork and motivating staff to perform assigned functions and achieve objectives.
• Performs payroll duties.
• Monitors and approve time off request.
• Attends coding and billing workshops, and in-house sessions to receive updated coding information and changes in coding and billing regulations. Advises coders and billers of changes when necessary.
• Acts as primary support for billing.
• Assists the Director in preparing a timely annual budget and managing the staff and department consistent with approved budgetary goals and guidelines.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions; ensures compliance with Joint Commission and other external and internal regulatory agencies.
• Maintains the integrity of confidential patient information in accordance with HIPAA and hospital policy, including accessing, using and disclosing patient information relevant to the individual employee’s job duties.  Also maintains confidentiality of other customer and hospital business affairs.
• Adheres to the standards of Magruder Hospital’s corporate compliance policies and seeks guidance and training when necessary to resolve questions about the policies.  Reports violations in accordance with corporate compliance and organizational standards.
• Attendance is an essential function of this position.  Reports to work on time and as scheduled; Shows respect for co-workers by following established break times;  Keeps personal conversations and telephone calls to a minimum.
• Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
• Other duties as requested or assigned.