Hybrid Help Desk Technician na Allient Inc.

Allient Inc. is in growth mode and currently seeking a Help Desk Technician to join our team in Porto, Portugal! The Help Desk Technician will provide maintenance and support for the organization’s IT systems, assisting end users with a variety of technical issues. This role involves identifying, researching, and resolving problems, as well as delivering excellent customer service through clear communication, empathy, and a proactive approach. The position is hybrid, offering a combination of on-site and remote work. We welcome candidates who are eager to learn and full of energy. Apply now!

Responsibilities:

• Respond to calls, emails, and in-person requests within established time guidelines.
• Analyze and interpret user inquiries to identify problems and provide effective solutions.
• Offer practical, high-quality resolutions that meet predefined standards.
• Escalate issues when necessary, within the agreed timelines.
• Provide clear information, advice, and instructions to end users.
• Ensure a positive user experience and high satisfaction with all interactions.
• Log user requests and solutions accurately in the help desk system.
• Collaborate with colleagues to resolve issues efficiently.

Minimum Qualifications:

• Technical or professional training in Information Technology (e.g. technical course) or a university degree in a related field.
• 0–3 years of experience in end-user support (junior candidates with strong motivation are encouraged to apply).
• Knowledge of Active Directory environments, MS Office products, TCP/IP, and networking principles.
• Familiarity with desktop hardware, disk imaging tools, help desk ticketing systems, and antivirus software (advantageous but not mandatory).
• Excellent communication skills, with empathy and a dynamic, problem-solving mindset.
• Eagerness to learn, adapt, and grow in a fast-paced environment.

What we value:

• A customer-focused mindset, ensuring that every interaction leaves the end user supported and satisfied.
• Ability to remain calm and resourceful under pressure.
• Team spirit and willingness to share knowledge with colleagues.
• Proactive attitude towards learning new tools, systems, and technologies.
• Strong sense of responsibility and ownership over assigned tasks.
• Adaptability to work in a hybrid model, balancing on-site and remote support effectively.

Don't let this opportunity pass you by - APPLY TODAY!

To learn more about Allient Inc. visit www.Allient.com

Allient Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.