
- Professional
- Escritório em Pune

Key Responsibilities
· Manage the patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.
· Ensure requests from the ServiceNow work queue that have been allocated to your relevant resolver group have been successfully actioned. These include incidents, problems, changes and service requests.
· Define the alerts and events that should be detected by the monitoring systems that ensure proactive management of a components health.
· Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.
· Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.
· Attend and complete all mandatory training courses.
· Engage and own the transition of new services into Service Operations.
· Participate in the out of hours on call support rota.
· Be the subject matter expert and represent your technical domain in meetings and forums.