Hybrid Front Desk Agent-Twelve Midtown Marriott Autograph Collection- Atlanta GA na Blue Sky Hospitality Solutions
Blue Sky Hospitality Solutions · Atlanta, Estados Unidos Da América · Hybrid
- Junior
- Escritório em Atlanta
Job Title: Front Desk Agent
Location: Twelve Hotels & Residences Midtown – Atlanta, GA
Reports To: Front Office Manager / Assistant General Manager
Job Summary:
As a Front Desk Agent at Twelve Hotels & Residences Midtown, you are the first point of contact for our guests and a key part of delivering exceptional service. You will greet guests with a warm welcome, handle check-ins and check-outs efficiently, and assist with a variety of guest needs throughout their stay. Your professionalism, local knowledge, and attention to detail will contribute to a seamless and memorable guest experience.
Key Responsibilities:
Warmly welcome guests upon arrival and provide prompt, courteous service throughout their stay
Perform check-in, check-out, and room assignment procedures accurately and efficiently
Respond to guest inquiries, requests, and complaints in a professional and timely manner
Maintain up-to-date knowledge of hotel services, amenities, room features, and promotions
Handle incoming calls, emails, and reservations with a customer-first approach
Post charges, process payments, and balance cash drawer at the end of each shift
Coordinate with Housekeeping and Maintenance teams to ensure guest satisfaction
Communicate effectively with team members and other departments to ensure smooth operations
Follow all safety, security, and company procedures and policies
Represent the Twelve brand with professionalism, integrity, and hospitality
Qualifications:
Prior hotel front desk or customer service experience preferred
Proficient with hotel systems (preferably Opera PMS or similar) and Microsoft Office Suite
Excellent verbal and written communication skills
Strong problem-solving skills and attention to detail
Ability to remain calm and professional under pressure
Flexible schedule, including evenings, weekends, and holidays
High school diploma or equivalent required
What We Offer:
Competitive hourly rate and incentive opportunities
Health, dental, and vision insurance (for eligible employees)
Paid time off and holiday pay
Hotel discounts at Twelve and partner properties
A collaborative and inclusive work environment
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