Hybrid Practice Administrator na Advance Community Health

Why Join Advance Community Health

Life in the Triangle, with the Atlantic Ocean only two hours to the east and the Blue Ridge Mountains 3.5 hours to the west, living and working in the Triangle area gives you the best life has to offer. 

Advance Community Health (ACH) proudly offers employment opportunities in multiple locations throughout the Triangle, including Raleigh, Apex, Cary, and Fuquay-Varina! Our Raleigh office, conveniently located less than 6 minutes from the heart of Downtown Raleigh, gives you easy access to some of the best food and entertainment the Triangle has to offer! No matter who you are, the Triangle offers everything you need to live a happy, fulfilling life!

Benefits Offered

• Company paid Medical for Employee and two dependents. 
• Dental, and Vision insurance
• 401(k) plan company match
• All employees receive their Birthday Off 
• One Floating Holiday

Position Summary

The Practice Administrator assures the successful operations of multiple regional sites by working to engage, develop, empower and inspire site leadership team and practice staff.  The Administrator will have accountability for the overall performance of all sites assigned; and evaluating, enhancing, developing and implementing strategic initiatives to further the operations and fulfillment of the mission of the organization. He/She will assist the COO with all aspects of practice site operations to include new services and engagement within the community.

 Essential Duties and Responsibilities

Oversight of Day-to Day Operations: responsible for ensuring the efficient and effective operations of assigned practice in accordance with federal requirements, grant requirements, and regulatory guidelines.

• Provides oversight to front desk manager and clinical support manager while ensuring that clinical quality and patient satisfaction are optimized. 
• Executes operational strategies as developed in coordination with the Chief Operating Officer, Director of Nursing, and Chief Medical Officer.
• Provides leadership to problem solving within the clinic. 
• Accountable for assuring scheduling systems/processes meet quality and productivity objectives.
• Ensure excellence in customer service and patient satisfaction.
• Ensure compliance of regulatory requirements (i.e. grants, Uniform Data System, Federal Tort Claims Act, etc.).
• Assures the appropriate implementation of contracts, grants, and programs related to the clinic.
• Implement all polices, protocols and procedures for the regional sites of the organization in collaboration with the Director of Nursing, the Chief Medical Officer, the Chief Operating Officer.
• Collaborate with the Director of Quality and Risk Management in achieving NCQA Patient Centered Medical Home recognition.
• Maintain, participate in and resolve corporate compliance issues as required. 
• Supports emergency preparedness activities.
• Maintains business partnerships and ensures that the agreements align with the strategic direction of the organization. 

Fiscal Management: Accountable for the sound fiscal management of assigned practice sites consistent with organizational goals and objectives to include but not limited to:

• Revenue optimization
• Productivity optimization

Leadership: Lead and support organizational Initiatives including but not limited to

• Quality Improvement and Risk Management
• Community engagement
• Inter-Organizational Collaboration
• Site Leadership Team Collaboration
• Operations Team Collaboration

Special Projects: Ensure continued system/process improvements by coordinating and overseeing special projects.  

Supervisory Responsibilities

• Front Desk Staff and Practice Managers

Required Qualifications

• BA/BS degree in business, healthcare or related field.
• Minimum of seven (7) years’ experience in a health care administrative role or a combination of all above.
• Three years of people management experience.
• Strong computer skills with knowledge of Microsoft Word, Excel, and Performance Management Systems.

Preferred Qualifications

• Master’s in Business Administration or Healthcare Administration
• Two years of clinical hands on experience.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Tasks, duties, and responsibilities, as listed in this position description, are not exhaustive. The Organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills and/or education will also be considered, so qualifications of incumbents may differ from those listed in the Position Description. The Organization, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms.