Hybrid IT SPECIALIST | Help Desk | Full Time na Wesley Financial Group, LLC

JOB DESCRIPTION

Title:  IT Specialist

Department: IT & Security

Reports to: Helpdesk Manager, Director of IT

Job Summary:

We’re looking for an energetic and outgoing “Mac Genius” to join our IT Support team. Our ideal candidate will have 3 years of experience in their current role supporting a fast-paced, predominantly Mac and MacOS environment. Experience supporting and troubleshooting Google Suite/Workspace, Zoom, Salesforce, SSO clients, and some experience with scripting is a plus. 

This is an on-site position with working hours from 9:00 AM to 5:00 PM, Sunday through Wednesday, and Thursday from 9:00 AM to 3:00 PM.

Duties/Responsibilities:

• Build and maintain positive relationships with the Wesley team by providing support via tickets, in person, Slack, and Zoom calls

• Assist with inventory activities as required, weekly and monthly

• Build, image, and deployment of computers

• Allocating, maintaining, and troubleshooting of IT equipment 

• Handling support requests and procedures across the network

• Assisting in training new hires

Required Skills/Abilities: 

• Effective communication skills, both written and verbal

• Exemplary customer service skills

• Able to adapt to a fast-paced and rapidly changing environment

• Live within 50 miles of Las Vegas and have reliable transportation

Education and Experience:

• 3+ years of experience with MacOS devices

• 3+ years of experience administering and supporting Google Workspace, Slack, Zoom, RingDNA, and Salesforce

• Excellent detail orientation and communication skills; able to explain tech to non-tech people

• Excellent analytical and problem-solving skills

• Strong technical aptitude

• Ability to work, prioritize, and make decisions independently in a fast-paced environment

• CompTIA Network+ or CompTIA Security+ certified

Why Wesley?

Wesley Financial Group, LLC has been in business for over 10 years. We are a 200+ employee company with a platinum rating through Dun & Bradstreet and were ranked on INC 500 in 2020 as the 203rd fastest-growing privately held company in the U.S.

We’ve won over 75 business awards since 2020, including:

• 2024 - Great Place to Work Certified
• 2023 Great Place To Work Certified
• 2023 Business Intelligence Group - Excellence in Sales & Marketing
• 2022 Inc. 5000 Fastest Growing Company
• 2021 Gold Stevie Award - Fastest Growing Company
• 2021 Fortune Magazine - Best Workplaces for Women
• 2021 Nashville Business Journal - Best Places to Work
• 2021 CEO Views - Top 50 Best Companies of the Year
• 2020-21 Inc. 500 Fastest Growing Company
• 2020 Fortune Magazine - Best Places Workplaces Millennials
• 2020 Business Intelligence Group - Best Places to Work

Aside from business accolades, Wesley Financial Group is strongly dedicated to giving back to the community. Through donations and volunteer work, we always strive to help others whether through our services or through our charitable work.

Additional PERKS for being a Wesley Employee:

• Leadership training and advancement opportunities

• Robust employee recognition programs

• Ability to participate in company-wide community outreach programs

• Fun engaging company-wide events and activities

• Outstanding work/life balance

• Spirited and passionate team environment with members who display core values of teamwork and integrity

• Generous Paid Time off start accruing 1st day

• 401K Program Company Match

• 9 Paid Holidays

• 2 Floating Holidays

• Medical, Dental and Vision Insurance

• HSA Funded Employer