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Hybrid IT Support Technician na Touro University New York

Touro University New York · New York, Estados Unidos Da América · Hybrid

US$ 34.985,00  -  US$ 43.700,00

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Overview:

IITS Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.

Responsibilities:
  • Assists students with use of hardware, software, programming, and network during hybrid classes and during open lab hours.
  • Provides instructors with the use of hardware and software.
  • Provides faculty and staff support for computer hardware, software, and networking, in response to simple, not complicated incidents.
  • Assists Level 2 and senior support technicians in local and global IITS projects in coordination with Network, Network Security, Server, and other teams
  • Helps train faculty on use of computer labs and in use of productivity software.
  • Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidents
  • Maintains inventory listings of computer lab hardware, software, and supplies.
  • Posts times of lab availability and class schedule
  • Maintains a professional environment, establish, and enforce lab and computing policies and procedures.
  • Prepares and submits monthly status reports
  • Providing technology support to local library staff
  • Maintains classroom and computer lab audio-visual equipment.
  • IITS project as assigned under supervision.
  • All other duties as requested by supervisor
Qualifications:

Education/Experience

  • Bachelor's degree or making progress in bachelor's degree program.

Knowledge/Skills/Abilities

  • Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook.
  • Knowledge of Windows 11 and computer applications used in most levels of instruction.
  • Strong customer service, communication, and organizational skills.
  • Must be able to multi-task and prioritize work.

Travel

  • Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed

Working Conditions

  • Extensive use of computers
  • Extensive time sitting and standing
  • Able to lift to 10 lbs.
Maximum Salary:USD $21.01/Hr.Minimum Salary:USD $16.82/Hr.
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