Hybrid Part Sales Specialist na Diesel Forward

Job Summary

Under the leadership of the Inside Sales Manager, the Parts Sales Specialist assists our sales teams and customers by searching for replacement parts. This position will be the starting point for parts lookup and parts sourcing with the goal in mind of returning the answer as accurately and quickly as possible.

Key Departmental Responsibilities

• Answers phone calls, web requests, and group shared emails with parts lookup/sourcing requests
• Provides quotes, pricing, availability, and places orders as needed or requested.
• Identifies opportunities to upsell and/or recommend add-on parts to requests.
• Works closely with Technical Service, Warranty, Customer Service, Marketing, and Pricing personnel.
• Engages in technical discussions with potential customers. Escalates as required to the Technical Support team.
• Remains knowledgeable and up-to-date on changes and developments in the industry.
• Operates within conformance of the Quality Management System.
• Seeks out ways to provide continuous improvement within Diesel Forward.
• Perform other duties and assignments as required.
• Provide feedback on system needs/changes.

Performance Factors

All Alliant Power employees shall exhibit the following:

1. Attendance and dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.
2. Communication/listening: The employee communicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished.  Listens to others and allows them to make their point.
3. Relationships with others: The employee works effectively and relates well with others including superiors, coworkers, and individuals inside and outside the company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
4. Safety and security: The employee actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
5. Quality and continuous improvement: The employee promotes organizational effectiveness by anticipating and dealing with problems. Encourages others to suggest improvements to work processes, and persistently focuses on quality, as well as on results. Seeks ways to improve productivity and effectiveness by identifying sources of mistakes and determining or suggesting a course of action to prevent their recurrence.
6. Teamwork: The employee is a team player who contributes valuable ideas, opinions and feedback.  Communicates openly and honestly and can be counted on to fulfill commitments made to others.

Skills & Qualifications

Bachelor’s degree preferred.  Experience in Customers Service/Sales. Computer skills are important with Microsoft Office experience required. High motivation and initiative level, ability to multi-task.

Equipment/machinery/programs used:

Computer, General office equipment, Microsoft Office (Outlook, Excel, PowerPoint)

Other information related to job:

Support of company goals and policies by supporting and implementing changes is imperative.