Hybrid National Service Operations Manager na Staley Technologies

Description

The National Services Operations Lead is responsible for managing daily operational functions and providing first-line leadership to our national services team. This role combines hands-on project coordination with entry-level management responsibilities, including team supervision, process guidance, and performance support. The Operations Manager will work closely with customers, subcontractors, and internal staff to ensure efficient, customer-focused service delivery while developing their leadership skills in a fast-paced environment. Telework options may be available following successful training and management approval.  

Key Responsibilities: 

Operational Management: 

• Oversee daily service operations, making scheduling and resource allocation decisions in coordination with customers and subcontractors. 
• Monitor project progress, troubleshoot issues, and ensure projects meet company quality and timeline standards. 
• Balance personal project workload with oversight and support of team members’ assignments. 
• Monitor operational metrics and take proactive steps to address issues before they impact customers. 

Team Management and Development: 

• Directly manage a team of service coordinators and technical service coordinators, providing direction, training, and feedback to improve performance. 
• Coach team members on Salesforce, FieldNation, and internal processes to enhance efficiency and accuracy. 
• Promote best practices in scheduling, project organization, and customer service. 
• Foster a culture of accountability, collaboration, and continuous improvement within the team. 
• Lead regular team meetings to align priorities, share updates, and address challenges. 

Scheduling and Project Coordination: 

• Manage scheduling of national service projects, balancing workloads between team members to maximize efficiency. 
• Support team members in project planning, prioritization, and execution, ensuring high levels of customer satisfaction. 
• Collaborate with Senior and Executive Leadership Teams to identify opportunities for operational improvement and implement changes. 

Communication and Collaboration: 

• Act as the primary point of escalation for operational issues, working closely with internal teams, subcontractors, and clients to find effective solutions. 
• Maintain regular communication with Executive Leadership Team to report on performance metrics, project statuses, and strategic initiatives. 
• Other duties as assigned. 

Requirements

Qualifications: 

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. 
• Effective communicator with strong problem-solving skills and a collaborative mindset. 
• Eagerness to grow into a broader management role over time. 

Preferred Qualifications: 

• 2+ years of experience in operations, project coordination, or a related role, with some exposure to leadership or supervisory responsibilities  
• Proficiency in Salesforce and FieldNation (or similar service management platforms).