Hybrid Training Quality and Compliance Manager- Senior na RailPros

Description

Who WE are:

RailPros is the premier provider of engineering and diversified safety services to America’s rail and transit industry. Driven by a passion for our people, clients, and communities, we are committed to solving our customers’ challenges and earning their trust through teamwork, continuous improvement, and service excellence. As a people-first organization, we prioritize the well-being and growth of our employees, fostering a culture of caring and support. We believe that when our people thrive, our company thrives.

Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and partner companies. We do more than just provide services – we are constantly innovating and staying abreast of industry developments to help our customers succeed. Join us in our shared goal of keeping America moving and ensuring customer satisfaction in an environment where your contributions are valued and your growth is encouraged. Apply now and become a part of our exciting journey!

Job Summary:

The Manager, Training Quality and Compliance ensures the accuracy, integrity, and regulatory compliance of training records, instructor qualifications, and training content. The role supports regulatory alignment, audit readiness, and field training quality assurance while bridging internal training excellence with field-based compliance needs. In addition to internal compliance responsibilities, this role serves a critical client-facing function; supporting external compliance services and revenue-generating opportunities through conducting client audits, delivering consulting services, and collaborating with customers to develop and maintain compliant programs. By driving both internal excellence and external engagement, this role positions RailPros as a trusted partner and contributes directly to the growth of the company’s compliance services portfolio.

Essential Duties & Responsibilities:

• Assist in the oversight of the Training and Media Services training compliance documentation, including Designated Instructor and 49 CFR Part 243 records.
• Monitor federal, state, and local regulatory updates; communicate relevant changes to the training team.
• Conduct audits and evaluations of training content and delivery to ensure compliance and quality standards are met.
• Review and align training materials with current CFRs and industry regulations.
• Respond to and track client requests for training records and compliance documentation.
• Support the development, revision, and enforcement of standard operating procedures (SOPs).
• Conduct field audits, safety observations, and instructor evaluations as needed.
• Maintain accurate training logs, testing records, and LMS data in accordance with regulatory requirements.
• Coordinate with internal departments (Instructional Design, Media Services, Sales and Delivery, Compliance) to ensure training content and execution meet external client and internal standards.
• Serve as a point of contact for record retrieval, onboarding support, instructor compliance records and documentation.
• Collaborate with Sales and Growth teams to identify, scope, and deliver client-facing compliance services.
• Conduct compliance audits, training program reviews, and regulatory readiness assessments for external clients.
• Prepare professional client reports and recommendations that support compliance improvement and risk reduction.
• Act as a subject matter expert in client meetings, proposals, and presentations related to training and compliance services.
• Act as a trusted advocate and steward of client relationships, ensuring compliance objectives are met while supporting long-term partnership success.
• Represent RailPros in client interactions, conferences, and industry events to promote compliance service offerings.

Qualifications

Knowledge, Skills & Abilities:

• Thorough understanding of Federal Railroad Administration (FRA) and Federal Transit Administration (FTA) training and safety-related regulations, including 49 CFR Parts 200–299, Part 243 (Training). FTA 49 CFR Parts 670-674 requirements.
• Strong familiarity with Code of Federal Regulations (CFRs), particularly as applied to training compliance, rule implementation, and workforce qualification.
• In-depth knowledge of key railroad operating rulebooks such as GCOR, NORAC, or other carrier-specific rules.
• Demonstrated experience conducting field and/or internal audits for regulatory compliance and safety performance.
• Proven ability to deliver compliance consulting and safety performance services in a client-facing environment.
• Excellent organizational, communication/presentation, technical writing and client engagement skills, with the ability to translate complex regulatory requirements into actionable client solutions.
• Ability to interpret and apply Safety Management Systems (SMS) principles and Risk Reduction Program frameworks in the context of training.
• Proficient with Microsoft 365, Adobe tools, Learning Management Systems (LMS) and training recordkeeping systems for compliance tracking and reporting.
• Ability to work independently while contributing to cross-functional teams.
• Comfortable working in office, classroom and field environments, including jobsite visits and shadowing safety-critical roles.

Required Education and Experience:

• Bachelor’s degree in: Education, Transportation, Safety, Regulatory Compliance, Organizational Development, or a related field; or equivalent combination of education and industry experience.
• 3–5 years of railroad industry experience in one or more of the following areas: Train, Engine and Yard Operations (TE&Y), Maintenance of Way (MOW), Maintenance of Equipment (MOE), or other Safety-Related Railroad Employee classifications.
• Demonstrated experience in regulatory compliance, workforce qualification programs, or training program development in a railroad or transit environment.
• Experience interpreting and applying FRA and/or FTA regulatory requirements in operational settings.
• Proven ability to deliver compliance consulting services in a client-facing environment.
• Experience delivering or supporting external client compliance programs, audits, or consulting services in the railroad or transportation industry.
• Experience managing client expectations, project timelines, and deliverables.

Preferred Education and Experience:

• Bachelor’s or advanced degree in Railroad Operations, Transportation Safety, Adult Education, or a related technical field; or equivalent combination of education and industry experience.
• 10+ years of railroad industry experience in one or more of the following areas: Train, Engine and Yard Operations (TE&Y), Maintenance of Way (MOW), Maintenance of Equipment (MOE), or other Safety-Related Railroad Employee classifications.
• Experience supporting or leading FRA 243 or FTA 670-674 compliance efforts, including training plans, designation tables, and program submissions.
• Familiarity with FTA State Safety Oversight (SSO) Program requirements and training documentation expectations.
• Demonstrated track record of developing new or expanded client service opportunities in compliance, safety, or training.

Why Work at RailPros?

• At RailPros, you will be part of a mission-driven team that keeps the rail industry safe, compliant, and moving forward. In the Manager, Training Quality and Compliance role, you will bridge the gap between training excellence and real-world regulatory needs while ensuring accuracy, integrity, and compliance across every aspect of our programs. You will safeguard internal standards while also playing a key role in client success by conducting audits, delivering consulting services, and helping customers design and maintain compliant operations. Your work will directly influence industry safety, strengthen RailPros’ reputation as a trusted partner, and contribute to the growth of our compliance services. Here, your expertise does not just maintain standards, it shapes the future of rail safety.

Benefits & Perks:

• Comprehensive Health Insurance: Includes medical, dental, and vision coverage.
• Additional Coverage Plans: Accident plan, critical illness plan, and hospital indemnity with employee-to-family coverage.
• Life & Disability Insurance: Employer-paid with additional voluntary options available.
• Retirement Savings: 401(k) plan with employer match.
• Paid Time Off (PTO): Generous paid time off.
• Wellness Programs: Access to various wellness initiatives and resources.
• Discount Programs: Exclusive discounts on products and services.
• Company Merchandise Allowance: Company-funded allowance for our online store.
• Health Savings Accounts (HSA): With employer match.
• Health Reimbursement Arrangement (HRA): Employer-funded.
• Flexible Spending Accounts (FSA): For dependent care expenses.
• Employee Assistance Programs (EAP): Support for personal and professional challenges.
• Professional Development: Opportunities for training and career growth.
• Work-Life Balance: Initiatives designed to support a balanced and fulfilling work life.

Join RailPros for a fulfilling career in a thriving and stable industry. Our core values drive us to excel as a team, prioritize customer satisfaction, and adapt to industry changes swiftly. Be part of a passionate and dedicated team that values continuous improvement, trust, and problem-solving. Apply now  for an opportunity to contribute to our success.

Equal Employment Opportunity (EEO):

RailPros provides equal employment opportunities to all qualified candidates, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We are committed to making reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities unless such accommodations would impose undue hardship on our business operations. If you are considering applying for a job and require a reasonable accommodation in accordance with the ADA, please reach out to us at [email protected]. We value diversity and strive to create an inclusive environment for all employees.

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