Hybrid Patient Contact Center Representative (Part Time/Weekend Hours) na Capital Area Pediatrics

This is an on-site position that is scheduled Thursday-Sunday.

Thursday-Friday the hours are 8:00AM-4:30PM, Saturday and Sunday the hours are 7:30AM-12:30PM. Additional shifts are available for those interested in more hours, however the listed shifts are required. 

Responsibilities 

• Serve as our customer service ambassador, greeting patients while answering calls/ emails and other queries. 
• Utilize technology platforms to effectively support patient needs through established workflows. 
• Properly route and action on patient cases. 
• Communicate effectively ensure optimal clinical throughput.
• Focus on the patient experience so that our families have a positive and rewarding care experience.
• Support the new patient registration process. 
• Complete Patient Forms requests. 
• Support patient workflows by completing tasks as assigned within platforms to include Athena and Phreesia. 
• Receives inbound calls, emails and text communications to schedule appointments (for patients checking in/out) using our electronic medical record (Athena).
• General administrative and other duties, as assigned.

Knowledge, Skills, and Abilities

• Ability to employ active listening and remain solutions-oriented in interactions with patients, families and members of the health care team.
• Demonstrated ability to calmly and effectively multi-task.
• Excellent interpersonal communication skills.
• Must have the ability to learn and retain new computer skills to support business needs.
• Excellent verbal and written communication skills.
• Strong problem-solving, relationship building and data collection skills.

Requirements

• At least two (2) years of professional work experience. Healthcare experience is preferred. 
• One (1) year of experience in a contact/call center, patient focused is preferred. 
• At least one (1) year of patient registration experience is strongly preferred. 
• Customer service experience is required. 
• Electronic Medical Record experience preferred – Athena is a plus!
• High school diploma or equivalent required.

Bilingual English/Spanish candidates are encouraged to apply. 

Capital Area Pediatrics ("the Company") is a proud Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, pregnancy, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs. The Company does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of the Company and the Company will not be obligated to pay a placement fee.