Hybrid Technology Integration Specialist na Thermocopy of Tennessee, Inc.

Description

Established in 1964, we're locally owned, nationally recognized in our industry, and driven by excellence. Our company is headquartered in Knoxville, Tennessee, with more than 60 employees located in offices in Knoxville and Johnson City. We are recognized as one of the premier quality companies in East Tennessee, with awards and recognition for our products, services, environmental initiatives, and community involvement.

We carry on a 60-year tradition and philosophy of placing great emphasis on strong business relationships, high customer satisfaction, and technologically advanced solutions. As part of our company’s mission, we commit to provide our employees with a professional work environment, offering team-based leadership and performance-based compensation. We are also committed to providing our team with tools, resources, and professional development. As a company, Centriworks pursues a forward-thinking vision of growth and stability.

We’re proud that we’ve been recognized as a 2025 Knox News TOP WORKPLACE. This accolade means a lot to us as a company. It’s awarded based on in-depth, anonymous surveys and comments from our employees. That means Centriworks ranks as a top workplace because our team loves working here and being a part of this group of outstanding professionals who are always striving for excellence. 

Position Summary:

The Technology Integration Specialist is responsible for the physical setup, configuration, and remote connectivity of business equipment. This role blends traditional electro-mechanical expertise with modern IT and networking skills to ensure devices are fully operational, securely connected, and optimized for remote management. The ideal candidate is a tech-savvy problem solver who thrives in a fast-paced, team-oriented environment.

Key Responsibilities:

1. Physical Equipment Assembly & Setup

• Unbox, assemble, and configure business equipment for deployment
• Refurbish and test used equipment for resale
• Troubleshoot, clean, and repair equipment brought into the shop
• Program devices for customer-specific settings and physical installation requirements
• Perform firmware updates and software installations
• Meet daily productivity and quality benchmarks

2. Connectivity & Remote Configuration

• Leverage vendor-specific tools (e.g., Ricoh Remote Device Manager, HP JetAdvantage) to remotely access and manage supported printers and MFPs
• Extract, validate, and secure key configuration data such as address books, workflows, network settings, and certificates
• Import and replicate configuration settings to new devices, ensuring  compatibility and accuracy
• Establish remote connectivity for devices, including VPN, cloud-based monitoring  tools, and remote management platforms
• Act as the technical subject matter expert to troubleshoot and resolve advanced configuration and connectivity issues
• Collaborate with IT teams to ensure secure and stable network integration

3. Technical Systems & Documentation

• Provide accurate data entry in ERP systems and service management platforms
• Maintain documentation of device configurations, connectivity setups, and service records

What Good Looks Like:

A successful Technology Integration Specialist is both mechanically skilled and digitally fluent. They demonstrate curiosity and confidence when working with new technologies, and they proactively seek solutions to connectivity challenges. They are detail-oriented, ensuring that device configurations are accurate and secure. They communicate clearly with both technical and non-technical stakeholders and are dependable in meeting deadlines and quality standards. Technically, they are comfortable navigating vendor-specific tools, managing device settings, and resolving complex configuration issues. Behaviorally, they are adaptable, collaborative, and take ownership of their work with a strong sense of accountability.

Requirements

Required Qualifications:

• Associate’s Degree in Electronics, Information Technology, or related field—or      equivalent industry experience
• Experience with Microsoft Office, Windows OS, and basic networking (IP addressing, DNS, DHCP)
• Familiarity with remote access tools, device management platforms, and cloud-based services
• Proven ability to work with electro-mechanical devices
• Ability to lift and carry up to 50 pounds
• Strong attention to detail, time management, and communication skills
• Reliable transportation and availability during standard business hours (Mon–Fri)

Preferred Qualifications:

• CompTIA A+ or Network+ certification
• Experience with MFP (multi-function printer) connectivity and remote diagnostics
• Knowledge of ERP and ticketing systems

Behavioral Traits:

• Assertive and proactive
• Adaptable and tech-curious
• Dependable with strong follow-through
• Team-oriented with a strong work ethic

Compensation & Benefits:

• Competitive salary with potential for commissions and monthly bonuses
• Paid training and professional development opportunities
• Health, dental, and disability insurance
• 401(k) retirement plan