Hybrid Guest Service Agent - Hilton San Diego Bayfront na Hilton Hotels & Resorts

%3Cp style=%22-webkit-text-stroke-width:0px;background-color:white;color:rgb(0, 0, 0);font-family:%27Open Sans%27, %27Segoe UI%27, Frutiger, %27Frutiger Linotype%27, %27Dejavu Sans%27, %27Helvetica Neue%27, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0in;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:middle;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22background-color:white;font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EThe Hilton San Diego Bayfront is looking for a Guest Service Agent to join the team.%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:black;font-family:Verdana;font-size:10.5pt;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0pt 0px 9pt;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22background-color:white;font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EThe 30-story hotel with 1190 hotel rooms and 170,000 sq ft of meeting space offers a unique urban coastal experience for every guest. %26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EJoin our award-winning team and experience a workplace that values you! Enjoy a friendly environment, competitive health benefits, exciting career growth opportunities, and our exclusive Go Hilton travel discount program. Plus, enjoy complimentary meal during your shifts. We can’t wait to welcome you to the Hilton family!%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;font-size:11pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;font-size:11pt;margin:0in;%22%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(0,0,0);font-family:verdana, geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EThe ideal candidate for this position should possess at least one year of experience in customer service and OnQ knowledge. %26nbsp;A flexible schedule, strong computer proficiency, and excellent communication skills are critical requirements.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;font-size:11pt;margin:0in;%22%3E%3Cbr%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3EClassification%3C/strong%3E: Full Time%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3EShift Pattern%3C/strong%3E:%26nbsp;Must have open availability to work various evening and overnight shifts which include weekends and holidays%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3EHourly Range:%3C/strong%3E %2421.96 to %2427.45%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;font-size:11pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3EThe Benefits%26nbsp;%3C/strong%3E– Hilton is proud to%26nbsp;support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.%26nbsp;Hilton offers its eligible team members a comprehensive benefits package including:%3C/span%3E%3C/p%3E%3Cul style=%22direction:ltr;margin-bottom:0in;margin-top:0in;unicode-bidi:embed;%22 type=%22disc%22%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EAccess to your pay when you need it through DailyPay%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EMedical Insurance Coverage –%3Ci%3E for you and your family%3C/i%3E%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EMental Health Resources%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EBest-in-Class Paid Time Off (PTO)%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EGo Hilton travel discount program%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3ESupportive parental leave%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EMatching 401(k)%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EDebt-free education%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3E: Access to a wide variety of educational credentials%26nbsp;%3Ci%3E(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)%3C/i%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3ECareer growth and development%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3ETeam Member Resource Groups%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3ERecognition and rewards programs%26nbsp;%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22color:black;font-family:verdana;font-size:9.0pt;margin:0in 0in 0in .75in;%22%3E%3Cspan style=%22background-color:white;font-family:verdana, geneva, sans-serif;font-size:12px;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:verdana;font-size:9.0pt;margin:0in 0in 0in .375in;%22%3E%3Cspan style=%22background-color:white;font-family:verdana, geneva, sans-serif;font-size:12px;%22%3E%3Ci%3E*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.%3C/i%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3EWhat will I be doing?%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel%27s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:%3C/span%3E%3C/p%3E%3Cul style=%22direction:ltr;margin-bottom:0in;margin-top:0in;unicode-bidi:embed;%22 type=%22disc%22%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EGreet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EAssist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EDemonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EUse up-selling techniques to promote hotel services and facilities and to maximize room occupancy%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3ERespond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EField guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:0;margin-top:0;vertical-align:middle;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EReceive, input, retrieve and relay messages to guests%3C/span%3E%3C/li%3E%3C/ul%3E

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 

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