Hybrid Administrator 12 month FTC [Speak Up Policy] na Primark
Primark · Reading, Reino Unido · Hybrid
- Junior
- Escritório em Reading
Job Description
Job title: P&C Administrator - 12 Month Fixed Term Contract
Reports to: Compliance Risk & Policy Lead
Location: Reading
Purpose of the role:
As P&C Administrator you will provide administration support to the Compliance Risk & Policy Lead within the People Services function.
Key responsibilities:
Every person impacts the culture at Primark. Our values: Caring (we always strive to put people first), Dynamic (we bravely push the boundaries to stay ahead) and Together (we learn more, laugh more and achieve more as a team) outline how we work with each other, our suppliers, and our partners. We want to continue to create amazing cultures across Primark and need everyone to play their part in making this happen by living our values.
Skills and experience:
Reports to: Compliance Risk & Policy Lead
Location: Reading
Purpose of the role:
As P&C Administrator you will provide administration support to the Compliance Risk & Policy Lead within the People Services function.
Key responsibilities:
- Administer and maintain the central Speak Up case management platform, ensuring all cases are logged, categorised, and updated accurately.
- Monitor case progress and ensure timely follow-up, escalation, and closure in line with internal SLAs and regulatory expectations.
- Coordinate with regional People Services teams to ensure consistent and compliant case handling across jurisdictions.
- Ensure all Speak Up cases are managed with the highest level of confidentiality, sensitivity, and professionalism.
- Support the triage process by reviewing initial case submissions and routing them to the appropriate stakeholders.
- Assist in the preparation of regular and ad hoc reports, dashboards, and insights for senior leadership, audit committees, and regulatory bodies.
- Maintain accurate and auditable records of all Speak Up cases and related documentation.
- Support internal and external audits by providing requested documentation and evidence in a timely manner.
- Contribute to risk assessments and compliance reviews related to Speak Up and ethical conduct.
- Support the review, development, and implementation of Speak Up and related compliance policies.
- Assist in the creation and maintenance of standard operating procedures (SOPs) for case management and reporting.
- Identify opportunities for process improvement and automation within the Speak Up workflow.
- Maintain training records and assist in tracking completion rates across the organisation.
- Support the development of communication materials to promote a speak-up culture.
- Act as a point of contact for internal stakeholders regarding Speak Up case status, process guidance, and system support.
- Collaborate with Legal, Internal Audit, and other relevant departments to ensure alignment on case handling and resolution.
- Provide administrative support for other compliance-related activities, including policy updates, risk registers, and governance documentation.
- Assist with data entry, document management, and reporting across the People Services function.
- Support the Compliance, Risk and Policy Lead with project coordination, meeting preparation, and follow-up actions.
- Manage the end-to-end administrative process for employee lifecycle events, including creating and posting new positions on Workday for vacancy advertisements, preparing tailored induction plans in collaboration with line managers.
- Accurately prepare and update payroll data, including leave-related adjustments, and maintain employee records in Workday. Respond to pay queries and support payroll calls as needed. Assist the P&C Business Partner with data preparation for the end-of-year performance cycle (Make Your Primark).
Every person impacts the culture at Primark. Our values: Caring (we always strive to put people first), Dynamic (we bravely push the boundaries to stay ahead) and Together (we learn more, laugh more and achieve more as a team) outline how we work with each other, our suppliers, and our partners. We want to continue to create amazing cultures across Primark and need everyone to play their part in making this happen by living our values.
Skills and experience:
- Experience using P&C Systems such as Workday is a distinct advantage
- Previous experience in a similar role is preferable
- Experience and competence with business software such as Microsoft Office Packages
- Ability to operate within a highly pressurized and fast paced environment and work on your own initiative
- Accuracy, attention to detail and a pro-active approach
- Excellent planning, organising and co-ordinating skills
- Excellent communication skills, both written and verbal, high level of energy and a positive can-do attitude
- Demonstrate excellent interpersonal skills
- P&C qualification desirable
Function
People & Culture
Location
Reading
Country
United Kingdom
Employee Status
Employee – Fixed Term
Yes
Recruiter's Name & Email Address
Shauna McKiernan [email protected]
