Hybrid Associate Director na Mission Edge

About Us

Operation HOPE-North County serves families with children and single women who are experiencing homelessness or are in imminent danger of becoming homeless. We provide a safe, caring, and supportive environment with wrap-around services designed to promote the rebuilding of lives and reclaiming independence.

About this Role

The Associate Director will assist with leading our day-to-day business activities. This role is critical in ensuring operational efficiency, driving process improvements, and supporting the organization.

Essential Duties and Responsibilities

The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodations.

• Provide direct operational support to the Executive Director, including calendar coordination, drafting reports, supporting events, and organizing internal initiatives.
• Directly oversee pantry and boutique including managing inventory and donations, monitoring usage, and forecasting needs.
• Develop and manage systems for vendor contracts, facilities, and office operations.
• Provide HR support, including performance management and HR compliance.
• Maintain dashboards to monitor organizational progress to goals, including programmatic and operational KPIs.
• Assist with preparation and monitoring of organizational and program budgets.
• Support the Executive Director in compiling fiscal and narrative grant reports.
• Generate and distribute monthly budgets vs. actual reports to department leads.
• Lead and/or support internal staff meetings, retreats, and training initiatives.
• Collaborate with program staff to ensure timely and accurate data entry into case management or grant tracking systems.
• Assist with managing building maintenance, security systems, and safety protocols
• Conduct regular performance check-ins with employees and provide mentorship.
• Support payroll processingl for all staff�ensure accuracy and timeliness
• Maintain accurate payroll records and timesheets.
• Lead and assist with projects as needed.
• Adhere to standards outlined in the Employee Code of Conduct regarding ethical behavior, confidentiality, and conflicts of interest.

Required Skills and Abilities

• Leadership - Motivating, developing, and directing people as they work, identifying the best people for the job
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Cultural Competence - Ability to interact effectively with people from cultures and backgrounds different from one�s own
• Social Perceptiveness - Be aware of others' reactions and understand why they react as they do
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
• Time Management - Manage one's own time; meet deadlines
• Decision Making - Consider the relative costs and benefits of potential actions and choose the most appropriate one
• Computer Skills � Must be proficient in using common programs such as Microsoft Word and Excel and be able to operate basic office machines
• Physical Demands � Must be able to lift up to 20 lbs. at a time; ability to remain stationary for extended periods of time; push, pull, and bend as necessary; ability to see details at close range

Experience & Education

• Bachelor of Arts, Masters preferred
• 4+ years of experience in nonprofit operations, administration, project management, or a related role
• Demonstrated financial management experience, including budget monitoring, financial reporting, and payroll processing
• Proficiency in QuickBooks and comfort working with spreadsheets, budget vs. actuals, and basic nonprofit accounting principles
• Proven ability to manage systems and processes in a fast-paced, mission-driven environment
• Excellent written and verbal communication skills
• High emotional intelligence and a collaborative leadership style
• Comfort with tech tools (Google Workspace, Excel, project management software, etc.)
• Familiarity with mandated reporting laws for protected populations (children and elderly).
• Experience in a shelter, housing, or social service setting is a plus
• Spanish language proficiency is a plus
• Familiarity with Donor Snap, Apricot, Constant Contact is a plus

Work Environment

• Indoor setting
• Moderate noise levels
• Frequent use of phones, computers, keyboard, and mouse
• Prolonged periods in a stationary position