Hybrid Associate Field Services Technology Manager na Hilton

***This role is based at the Waldorf Astoria Chicago***

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, industry-leading technologies revolutionizing the hospitality industry around the world! As an Associate Field Services Technology Manager, you will bring your technical skills to a hospitality company with an award-winning culture. On the Technology Field Services Central team reporting to the Manager Technology Field Services, you will support technologies at the hotel, including IT CapEx projects, and major hotel group events.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

%3Cp%3E%3Cstrong%3EHOW YOU WILL MAKE AN IMPACT%3C/strong%3E%3C/p%3E%0A%3Cp%3EYour role is important and below are some of the fundamental job duties that make your work unique.%3C/p%3E%0A%3Ch3 data-pm-slice=%221 1 []%22%3EWhat your day-to-day will be like:%3C/h3%3E%0A%3Cul%3E%0A%3Cli%3EThis is an onsite hotel-based position in Chicago that may include weekends and holiday schedules as emergencies or projects call for with the assigned Field IT team.%3C/li%3E%0A%3Cli%3EInteract with hotel team by supporting the technology needs of business operations including attendance of daily Hotel Operations Meetings, and if necessary, assist hotel guests/clients to deliver on Hilton%27s Customer Promise.%3C/li%3E%0A%3Cli%3EManage and action open/active requests or incidents to ensure successful resolution using Hilton%27s ServiceNow platform including other 3rd-party vendor support processes.%3C/li%3E%0A%3C/ul%3E%0A%3Ch3%3EHow you will collaborate with others:%3C/h3%3E%0A%3Cul%3E%0A%3Cli%3EProject management experience implementing and leading departmental processes, procedures, and objectives to ensure success.%3C/li%3E%0A%3Cli%3ECollaboration that brings positive partnerships with vendors, corporate IT teams, and hotel Team Members.%3C/li%3E%0A%3Cli%3EProblem solvers, who guide the department%27s progress and who advise on important issues to facilitate the way we make decisions.%3C/li%3E%0A%3Cli%3ESupporters of ongoing training and building a Culture of Learning.%3C/li%3E%0A%3C/ul%3E%0A%3Ch3%3EWhat projects you will take ownership of:%3C/h3%3E%0A%3Cul%3E%0A%3Cli%3EIT CapEx projects for the hotel including network upgrades, server/workstation refreshes and manage hotel technology installations by Hilton approved 3rd party vendors.%3C/li%3E%0A%3Cli%3EHotel opening and conversion related projects as needed.%3C/li%3E%0A%3C/ul%3E%0A%3Cp%3E%3Cstrong%3EWHY YOU%27LL BE A GREAT FIT%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp data-pm-slice=%221 3 []%22%3E%3Cstrong%3EYou have these minimum qualifications:%3C/strong%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli%3EProfessional work experience in Technology or related field%3C/li%3E%0A%3Cli%3EExperience working in a help desk or technical support environment%3C/li%3E%0A%3Cli%3EDirect experience with hands-on support of computer hardware, servers, telecom, and network equipment%3C/li%3E%0A%3Cli%3ELuxury hotel operations or equivalent high level customer service experience%3C/li%3E%0A%3Cli%3EOpen to working weekends and holidays%3C/li%3E%0A%3Cli%3ETravel outside of Chicago up to 10%%3C/li%3E%0A%3C/ul%3E%0A%3Cp%3E%3Cstrong%3EIt would be useful if you have:%3C/strong%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli%3EBachelor%27s Degree, or Associate%27s Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience.%3C/li%3E%0A%3Cli%3EThree (3) + years of professional work experience in Technology or related field%3C/li%3E%0A%3Cli%3ECisco Meraki or network-related certifications%3C/li%3E%0A%3Cli%3EApplicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST%3C/li%3E%0A%3Cli%3EExperience with the following Hospitality related core-systems: PMS, POS, Keycard, and PBX%3C/li%3E%0A%3C/ul%3E%0A%3Cp%3E%3Cstrong%3EWHAT IT IS LIKE WORKING FOR HILTON%3C/strong%3E%3C/p%3E%0A%3Cp%3EHilton, the #1 World%27s Best Workplace, is a leading global hospitality company with a diverse portfolio of %3Ca href=%22https://jobs.hilton.com/us/en/brands%22 target=%22_blank%22 rel=%22noopener%22%3Eworld-class brands%3C/a%3E. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World%26rsquo;s Best Workplaces. Check out the %3Ca href=%22https://jobs.hilton.com/us/en/blog%22 target=%22_blank%22 rel=%22noopener%22%3EHilton Careers blog%3C/a%3E and %3Ca href=%22https://www.instagram.com/hiltoncareers/%22 target=%22_blank%22 rel=%22noopener%22%3EInstagram%3C/a%3E to learn more about what it%26rsquo;s like to be on Team Hilton!%3C/p%3E%0A%3Cp%3EIt is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.%26nbsp;%3C/p%3E%0A%3Cp%3EWe provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. %26nbsp;Please %3Ca href=%22https://cdn.phenompeople.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant_Accommodation_and_Accessibility_Assistance-English-20230515-1684253430519.pdf%22 target=%22_blank%22 rel=%22noopener%22%3Econtact us%3C/a%3E if you require an accommodation during the application process.%3C/p%3E Candidatar-se agora